Natalie Wright Email & Phone Number

Youngstown, New York, United States

United States

Grand Island, New York

• As a seasoned professional, I have demonstrated proficiency in outlining impactful Key Performance Indicators (KPIs) for strategic projects, ensuring a clear roadmap for enhanced customer experience. My role involves.
• Enhanced customer experience by directing cross-functional team to create and implement scalable process using ChatGPT and Power Automate for notifying customers about backordered products.
• Pioneered development of company's inaugural "Order Acknowledgment" form, set to launch in Q1 2024, strengthening order processing and communication protocols.
• Streamlined project life cycle process through creation of an Excel-based project playbook, significantly enhancing efficiency for project leaders.
• Generated revenue of $200K USD per month by leading design and implementation of company’s inaugural alternative database feeding into thermofisher.com and fishersci.com.
• Drove efficiencies and improvements in the APAC region by directing team in Australia.

• I spearheaded initiatives that delivered tangible benefits to both the customer care team and customers alike. By streamlining and enhancing processes within the customer care organization, I facilitated smoother.
• Represented team as subject matter expert in M&A projects, ensuring seamless alignment throughout integration process
• Reduced waste and streamlined processes by leading practical process Improvement (PPI) events, resulting in saving minimum of 1 month of employee work time annually.

Grand Island, NY

• In my role, I collaborated closely with teams in Latin America and APAC to drive impactful changes in response to business growth. By fostering collaboration and leveraging cross-functional expertise, we successfully.
• Yielded significant reduction in employee turnover by traveling to Singapore to conduct training sessions on systems
• Prevented future issues by conducting thorough process deep-dives to determine and implement improvements.

Grand Island, NY

Worked with APAC and Brazil offices to ensure timely shipments from the US. 3rd party ordering and created process to expand the purchasing to the regional offices.

Helping customers with their personal banking accounts Offer suggestions to help their finances grow at Key

Worked with local hospitals to approach families in regards to tissue donation

M.S., Mass Media Arts And Journalism

Completed my Master's degree in Media Arts and Journalism while obtaining a certificate for Public Relations.

Certificate Program: Project Leadership, Project Management

Bachelor Of Science, Communications

Activities and Societies: Photographer for Clarion CallDean's List, Photographer for Clarion Call Newspaper, DJ on WCUC FM 91.7