• Technical Support: Provide technical assistance to employees by troubleshooting hardware, software, and network issues. • System Maintenance: Assist in maintaining and upgrading IT systems, including servers, workstations, and network infrastructure. • User Training: Conduct training sessions for employees on new software applications and IT policies. • Documentation: Create and update technical documentation, including user manuals, IT procedures, and system configurations. • Inventory Management: Manage IT inventory, including tracking and ordering equipment and software licenses. • Project Assistance: Support ongoing IT projects, such as system migrations, software deployments, and security enhancements. • Collaboration: Work closely with the IT team and other departments to identify and resolve technical challenges.

Provided professional computer support services, offering troubleshooting, hardware/software installations, and system optimizations. Assisted clients with network configuration, printer setup, and data backup solutions. Delivered exceptional customer service, ensuring client satisfaction and timely issue resolution. Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Managed all aspects of store operations, including processing product orders, creating weekly work schedules, maintaining labor percentage goals, conducting weekly inventory, performing new team member orientations, and ensuring adherence to store policies. Supervised and evaluated a team of up to 20 staff members, fostering skill improvement, daily objective achievement, and advancement opportunities. Built strong customer relationships to increase repeat business, while training and guiding the team on customer retention strategies. Collaborated with the sales team to reach targets, consistently meeting or exceeding personal quotas. Trained and developed new sales team associates in product knowledge, effective selling techniques, and company procedures.

Utilized effective sales techniques and delivered exceptional customer service, resulting in increased sales and customer satisfaction. Assisted customers in product selection, addressed inquiries, and resolved issues, ensuring a positive shopping experience. Collaborated with the sales team to achieve sales targets, consistently surpassing personal quotas. Trained and onboarded new sales team associates, providing comprehensive product knowledge, selling techniques, and store policies.