General Purpose: Overseeing the installation, maintenance, upgrade and security of all information technology (IT) aspects as well as administration support in conjunction with company IT & C policies Attend to work orders and IT Help Desk Requests (SDE Calls)Responsibilities: Daily routine server room checks Daily network and server monitoring Manage and maintain critical backup of servers and company data in compliance with best practices Trouble shoot hardware, system and network issues Repair hardware (printers, scanners, copiers, fax, pc and servers) Routine monthly active directory (AD) cleanup operations Order IT equipment both new and replacement for damaged units Troubleshoot communication issues (satellite link, telephone, mobile phones) Setup communication equipment in remote located areas where required, eg, Exploration fly camps) Provide administration support for applications such as Pronto Install software and help troubleshoot issues associated with the application/software Configure new PCs onto the domain and assist users with access to network resources Identify and report safety hazards Maintain safety work standards in accordance with government regulations and company policy Update K92 Mining IntranetI worked with the following technologies whist at K92 Mining: MS Office 365 Windows 2016 Server AD user administration Windows PCs and MS Office Suite Printer and UPS maintenance Sophos AV management POS Retail software(Pronto) Service Desk /Spiceworks helpdesk software VOIP Phone Support and maintenance

Versatile Freelance Professional | Website Design | Cabling Solutions | ID Card & Banner DesignWelcome to my LinkedIn profile! I'm a multi-talented freelance professional specializing in website design, cabling setups for Cat6, coax, and fiber optics, splicing, as well as ID card and banner designs. With expertise in these diverse areas, I offer comprehensive solutions to meet your unique needs. Whether it's creating visually appealing websites, optimizing network infrastructure, or designing impactful marketing materials, I bring creativity, technical skills, and attention to detail to every project. Let's connect and explore how I can contribute to your business success.#Freelancer #WebsiteDesign #CablingSolutions #IDCardDesign #BannerDesign

As a Pronto ERP Support Officer, I ensure that:All tickets are logged before help is given depending on the priorityAll Sales are updated before middayFollowing up on ISPs if shop's links are down.Creating/Testing and Administrating Pronto user accessPhone supporting UsersReporting to Pronto AdministratorsInventory and IT Asset Keeping

The CPL network consists of approximately 1000 PCs spread over 60 sites that are connected through a Wide Area Network (WAN) to the main data centre in Port Moresby.I, as an IT HelpDesk Office basically provide first level assistance to our clients over the phone or physically .I worked with the following technologies whist at CPL:  Linux Red Hat server operating system Windows 2008/2012R2 Server AD user administration  Windows PCs and MS Office Suite Printer and UPS maintenance Sophos AV management POS Retail software(Pronto)  Spiceworks helpdesk software  Labtech remote support and monitoring tool VOIP Phone Administrative Support and maintenance