Nathan Packard Email & Phone Number

San Diego, California, United States

Brother and I bought a small business with four employees manufacturing custom marine canvas and upholstery; Responsible for sales, bookkeeping, accounting, purchasing, compliance, human resources, payroll, marketing, social media, advertising, and customer service; Increased sales and profits by 10% YoY ($500K in 2023 sales)

San Diego, California, United States

All the responsibilities of a Trust & Safety Lead, with an emphasis on third-party partner relationships, exec-level escalations, and driving cross-functional collaboration with GTM teams

San Diego, California, United States

Supervised and fostered a high-performance environment for a team of seven specialists; managed and refined GoFundMe Guarantee claims, investigations, and coordination with law enforcement; worked cross-functionally to build account takeover (ATO) internal tool and procedures; facilitated third-party relationships and integrations; collaborated with legal counsel and Risk/Compliance departments to set risk appetite and integrate AML and compliance trainings into Trust & Safety team

San Diego, California, United States

Established European Trust & Safety department while stationed in Dublin, Ireland, worked with Comms to define Trust & Safety presence in the US and abroad, provided exec-level support for high-visibility fraud cases (e.g. Trump Wall fundraiser), coached and trained newer specialists, and managed department projects and SOPs

San Diego, California, United States

As a founding member of the Trust & Safety department, managed fraudulent accounts, implemented the GoFundMe Guarantee, interviewed job candidates, worked with law enforcement to bring charges against bad actors, advised Comms messaging for high-profile fundraisers, and built out initial SOPs, trainings, and processes for department

San Diego, California, United States

Rapidly fielded high volume of email inquiries, provided user feedback to product team, improved internal processes and systems, audited and coached Agent 1s, developed Success dept policy, provided email support for escalated cases, and dedicated 50% of time to helping establish Trust & Safety department

San Diego, California, United States

Implemented and managed CCDSD’s Covered California (i.e. Affordable Care Act) Outreach, Education, and Application Assistance program by supervising a team of seven, organizing outreach events, coordinating meetings with stakeholders, providing application assistance, maintaining confidential records and reports for thousands of enrollees, and managing current grant money and applications for new grants