Nathan Williams Email & Phone Number

Edmond, Ok, Us

- Creates in-depth, externally-focused feature documentation in the form of knowledge base articles, FAQs, best practice guides, feature release announcements, and other materials as required.- Works alongside the existing Product Documentation Writers and Enablement Team Managers to design and take guidance on structure, tone, and approach to the development of technical product documentation, adhering to the Turvo style guide and existing processes.- Submits drafts for technical review and edits to accommodate requested changes to ensure the clarity, completeness, accuracy, and quality of documents created.- Independently manages a queue of content needs in tandem with feature releases, prioritizing work as needed to meet deadlines.- Publishes updates to the Turvo Help Center (previously on Zendesk, now on Confluence) monthly and makes ad hoc updates when needed.- Creates and publishes customer communication emails via Gainsight.

Oklahoma City, Oklahoma

Edited, proofread, and contributed writing to documents such as manuals, user guides, procedures, and specifications, that described Federal Aviation Agency (FAA)-owned software updates and maintenance. Worked with developers, project managers, and SMEs to create documentation outlining the functional requirements of upcoming releases, interfaces with other applications, and release notes.• Worked independently on larger, moderately complex projects/assignments. • Set objectives to meet the goals of projects. Assisted other professionals with tasks and assignments.• Collaborated with colleagues across multiple areas (project managers, application developers, etc.) to create documentation for both internal and external audiences that described how to use specific software. • Participated in monthly patch testing of applications.Achievements:Created a new ticketing process that separated document development from software development. New process assigned documentation to subject matter experts, tracked development through the lifecycle of the document through review and signoff, and enabled stakeholders to track progress.Established library system for organizing and storing documentation after technical writers on the team reduced from three to one and the number of applications expanded. Created libraries for each application using Atlassian Confluence and made them available to the entire team and stakeholders.Created and managed a system of documentation release and update. Provided missing guidance on documentation requirements as sole writer for team. Managed and tracked the creation of documentation for roughly two dozen releases across three applications. Created release-specific documents for each application release and updated overall system documentation as needed.

Oklahoma City, Oklahoma Area

• Created and updated network diagrams using Microsoft Visio• Researched databases and worked with systems administrators to ensure accuracy.• Maintained a library of existing network diagrams. • Participated in a SAFe Agile Team.

Oklahoma City, Oklahoma Area

Project manager in creating computer-based training for the U.S. Army. Fulfilled seven long-term contracts end-to-end. Directed the development of interactive media, managed project contractors, including SMEs, and assured the quality and timeliness of deliveries.Course Development• Planned and wrote course content in collaboration with SMEs and instructional designers. Gathered and created media for courses, both independently and with design team.• Prepared course flow outlines using Microsoft Visio. Developed project milestone schedules.• Facilitated project development following instructional design standards.• Investigated software errors and maintained communication with the programming team until issues were resolved. Performed low-level programming to format content and fix minor software errors.Project Management• Analyzed contract requirements and verified and validated contractual scope requirements. • Oversaw compliance of courseware with SCORM 2004 3rd Edition.• Conducted weekly teleconferences with internal and external stakeholders, and participated in on-site meetings with clients. Wrote weekly and monthly status reports to help clients monitor project status.• Trained and mentored other employees in company procedures.• Provided other content developers with writing and media assignments.

Oklahoma City, Oklahoma Area

• Assisted project managers with logistics and documentation.• Managed procurement of project-essential components.• Closed projects and submitted financial documentation.• Audited project inventories.

Edmond, Ok

• Served as point of contact for incoming/outgoing telephone communications.• Demonstrated proficiency in invoice writing.• Provided exceptional customer service.• Executed accurate data entry.

Bachelor’S Degree, Professional Writing, 3.54 Gpa

Activities and Societies: Placed on the Gaylord College Dean's Honor Roll for academics four times, in Fall 2006, Spring 2008, Spring 2009.

High School Diploma