• Built and maintained strong relationships with installers and distributors.• Created preference for company brands.• Scheduled field work, distributor trade shows, special projects, and self-directed installer visits with emphasis on priority.• Maintained written record of all supplier and installer contacts in Salesforce.• Represented company brands at distributor trade shows, self-directed installer visits, and field work with distributor sales representatives, driving new business in company portfolio of brands.• Directed lunch and learns in person and virtually, educating installers and distributors on product quality, features and benefits, and correct installation procedures.• Identified growth opportunities at installer level and worked with installers to realize growth.• Provided technical field support to installers with issues on company products.• Assisted installers with warranty procedures, completing paperwork for labor and part reimbursement.• Promoted loyalty program (OverDRiV), enrolled installers, and monitored data for sales changes. • Discussed any positive or negative trends in sales with installers.• Recorded and submitted ideas from installers for product improvement and addressed product concerns.

• Created service appointments on WiADVISOR, greeted clients, and wrote detailed repair orders.• Communicated open recalls to customers and set plan with client to complete work.• Estimated time and cost of needed and recommended repairs and presented to client for authorization.• Engaged with clients who had concerns during their visit• Resolved client’s issues prior to leaving the dealership to ensure region leading CSI scores.• Completed and audited required paperwork to submit manufacturer warranty claims.

• Managed $10 million inventory of maintenance and repair parts.• Led team of four storeroom attendants and one asset management professional.• Purchased MRO parts and set minimum, maximum, and safety stock levels.• Performed cost savings studies and reported findings.• Reported monthly savings and contract KPIs to company and Church and Dwight management.• Tracked and reported savings on remanufacturing assets vs. buying new.• Expedited purchase orders to avoid zero on-hand stock situations.• Reordered storeroom inventory for quick access to fast-moving parts.

• Conducted technical training on ride control, emissions control, and service advisor techniques at TSC.• Observed new training pilot sessions and provided feedback.• Awarded and maintained ISO 9001: 2015 certification for Baltimore facility.• Implemented PM program for tools and equipment that met ISO 9001:2015 standards, including 5S.• Visited installers to promote TSC functions to new and current customers.• Created and maintained a safe environment in facility for employees, guests, and students.• Scheduled training and customer events at TSC.• Directed all facets of operation at technical support center, including inbound deliveries, outbound deliveries, inventory accuracy, shipping, facility and equipment maintenance, customer service, staffing, and sales support.• Achieved inventory variation of less than 0.01% against corporate standard of 0.5%.• Oversaw installation of state-of-the-art training center and warehouse.

• Managed team of ten technicians and one group leader.• Created service appointments on X Time, greeted clients, and wrote detailed repair orders.• Communicated open recalls to clients and set plan with client to complete work.• Estimated time and cost of needed and recommended repairs and presented to client for authorization.• Engaged with clients who had concerns during their visit and resolved any issues.• Completed and audited required paperwork to submit manufacturer warranty claims.

Scheduled service appointments on X Time, greeted clients, and wrote detailed repair orders. Informed customers of open recalls and set plan with client to complete work. Presented and explained needed and recommended repairs and costs to customers for authorization. Interacted with customers who had concerns during their visit and resolved any open issues. Performed active delivery, returning car to client. Conducted follow-up calls to clients to ensure dealership leading CSI scores. Dispatched repair orders to technicians. Generated monthly reports to display trends in warranty, customer pay, and internal sales.