-Deliver exceptional, friendly, and fast service in a high frequency formal dining environment and roof top bar and lounge environment-Adapt to a number of different positions as needed to be able to be benefit the business-Coordinate day of event procedures and timelines as on site contact in a variety of events from formal coursed dinners to tray pass and cocktail hours-Follow company policy to train new employees to company standards-Manage open and closing duties, including all restaurant and bar requirements and large cash handling

-Coordinate the daily operations of the events department for a 120 seat fine dining restaurant, courtyard bar, and 4 private event venue hotel-Produce a variety of different events daily by conducting sales calls, site tours, planning day of event operation execution plans, and working with the culinary and sommelier teams to create customized menus-Oversee restaurant operation as needed specifically with opening and closing duties-Developed the events department as part of the Viale Dei Romani opening team and implemented standards and procedures for future operation

-Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, banquets, sales meetings, business meetings, employee appreciation events and virtual events.-Coordinates and Supervises events of between 200 and 750 people.-Coordinate and monitor event timelines and ensure deadlines are met.-Create event floor layouts and coordinates staff to ensure events productivity goes smoothly. -Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.-Propose new ideas to improve the event planning and implementation process.-Serve as liaison with vendors on event-related matters.-Assist with managing on-site production and clean up for events as necessary.

-Educated customers with different local features such as shopping, dining, recreational destinations, and nightlife-Maintained an inventory of vacancies, reservations, and room assignments -Compile and check daily record sheets, guest accounts, reports, receipts and vouchers using a specialized Marriott property operation system-Handled guest complaints in a speedy and efficient manner to best satisfy the guest-Handled large groups by pre blocking, pre registering, greeting groups, as well as personally handling VIP’s

-Checked 150+ guests in and out daily -Dealt with billing issues from past and current stays -Utilized OPERA, hotels property management system to compile facts and figures for daily reports on guest satisfaction and occupancy rates -Followed company policy to train new employees to company standards-Handled group’s by pre blocking, setting up rooming lists, greeting groups, as well as personally handling VIP’s-Conducted site tours of banquet space and hotel rooms and filled out sales inquiries

-Participated in 11 week rotational internship at an 111 room property ranked #3 in guest service in the Radisson Hotels-Banquets: Served guest functions of 50-200 guests, read BEO's to follow function instructions-Front Desk: Checked guests in and out using OPERA PMS, Solved a variety of issues to accommodate in a timely manner-House Keeping: Cleaned and Inspected rooms in property to maintain all heath policy’s and hotel standards-Night Audit: Accurately calculated and balanced daily sales and charges for the hotel, Prepared daily reports of hotel revenue