Nick Durham Email & Phone Number

Atlanta, GA, US

Brooklyn, New York, United States

• Drove $3.9M+ in annual revenue and 29% upsell rate with local, state, and federal agencies
• Led national market analyses and developed 30+ internal tools for customer and product research
• Managed recruitment, operations, and technical support to scale three federally funded programs nationwide to 500+ participants
• Produced resources like conference presentations, webinars, and case studies to increase product awareness and customer engagement

New York, United States

• Managed program operations and communications––including resolving customer tickets (300 tickets/month) and creating 45 customer resources––and presented recommendations to Executive team
• Reduced Fed-Ex expenditures by 34% and developed standard operating procedures (SOPs) and cross-functional resources to improve knowledge transfer and operational efficiency

Remote

• Produced weekly climate justice investigations and newsletters (accessible via linktr.ee/ndurham46)

Atlanta, Georgia, United States

• Managed five employees in the twice daily materials exchanges (e.g. voter registration forms, PPE) for 120 canvassers across eight metro Atlanta counties, serving two Georgia Senate runoff campaigns
• Overhauled materials distribution systems to improve safety and efficiency, reducing commute times and eliminating nighttime waits in unsafe areas
• Increased the new hire retention rate from 30% to 73%, well above the organization's average retention rate of 60%, while onboarding 160… Show more
• Increased the new hire retention rate from 30% to 73%, well above the organization's average retention rate of 60%, while onboarding 160 canvassers for Portland, ME campaign Show less

Dorchester, Massachusetts, United States

• Directed fundraising and operations for daily after-school program based in the Franklin Field public housing community, increasing volunteer and student enrollment by 250% and 475% and receiving PBHA’s Moreland Award.
• Led hiring and training for 20 full-time staff, participant recruitment, fundraising, development of 25+ community partnerships, and daily operations for summer academic camp for 80 low-income Boston youth (March.
• Led hiring and training for 20 full-time staff, participant recruitment, fundraising, development of 25+ community partnerships, and daily operations for summer academic camp for 80 low-income Boston youth (March.

Cambridge, Massachusetts, United States

• Spearheaded outreach and scheduling of 30 group visits to 20 separate Boston elementary and middle schools, while facilitating operations for Professor Kay Merseth's popular 150-student Harvard undergraduate course
• Led discussion sections and managed 12 other Course Assistants
• Served as a Course Assistant the preceding fall (August-December 2017)

Amman, Jordan

• Authored eight professional development case studies published in 'Dilemmas in Schools: A Casebook for Educators (2020)', while working for this Jordanian non-profit

Amman, Jordan

• Created culturally relevant youth education modules based on the food-water-energy nexus in Israel, Palestine, and Jordan at this environmental peacebuilding organization

B.A. History | Minor In Ethnicity, Migration, And Rights | Language Certificate In Arabic, Near And Middle Eastern Studies

Climate Change: Learning For Action

Bachelor Of Arts - Ba, History