• Drove $3.9M+ in annual revenue and 29% upsell rate with local, state, and federal agencies• Led national market analyses and developed 30+ internal tools for customer and product research• Managed recruitment, operations, and technical support to scale three federally funded programs nationwide to 500+ participants• Produced resources like conference presentations, webinars, and case studies to increase product awareness and customer engagement

•Managed program operations and communications––including resolving customer tickets (300 tickets/month) and creating 45 customer resources––and presented recommendations to Executive team•Reduced Fed-Ex expenditures by 34% and developed standard operating procedures (SOPs) and cross-functional resources to improve knowledge transfer and operational efficiency

•Produced weekly climate justice investigations and newsletters (accessible via linktr.ee/ndurham46)

•Managed five employees in the twice daily materials exchanges (e.g. voter registration forms, PPE) for 120 canvassers across eight metro Atlanta counties, serving two Georgia Senate runoff campaigns•Overhauled materials distribution systems to improve safety and efficiency, reducing commute times and eliminating nighttime waits in unsafe areas•Increased the new hire retention rate from 30% to 73%, well above the organization's average retention rate of 60%, while onboarding 160… Show more •Managed five employees in the twice daily materials exchanges (e.g. voter registration forms, PPE) for 120 canvassers across eight metro Atlanta counties, serving two Georgia Senate runoff campaigns•Overhauled materials distribution systems to improve safety and efficiency, reducing commute times and eliminating nighttime waits in unsafe areas•Increased the new hire retention rate from 30% to 73%, well above the organization's average retention rate of 60%, while onboarding 160 canvassers for Portland, ME campaign Show less

•Directed fundraising and operations for daily after-school program based in the Franklin Field public housing community, increasing volunteer and student enrollment by 250% and 475% and receiving PBHA’s Moreland Award for outstanding year-round work in a community•Led hiring and training for 20 full-time staff, participant recruitment, fundraising, development of 25+ community partnerships, and daily operations for summer academic camp for 80 low-income Boston youth (March 2018-December… Show more •Directed fundraising and operations for daily after-school program based in the Franklin Field public housing community, increasing volunteer and student enrollment by 250% and 475% and receiving PBHA’s Moreland Award for outstanding year-round work in a community•Led hiring and training for 20 full-time staff, participant recruitment, fundraising, development of 25+ community partnerships, and daily operations for summer academic camp for 80 low-income Boston youth (March 2018-December 2018) Show less

•Spearheaded outreach and scheduling of 30 group visits to 20 separate Boston elementary and middle schools, while facilitating operations for Professor Kay Merseth's popular 150-student Harvard undergraduate course•Led discussion sections and managed 12 other Course Assistants•Served as a Course Assistant the preceding fall (August-December 2017)

•Authored eight professional development case studies published in 'Dilemmas in Schools: A Casebook for Educators (2020)', while working for this Jordanian non-profit

• Created culturally relevant youth education modules based on the food-water-energy nexus in Israel, Palestine, and Jordan at this environmental peacebuilding organization