With almost 10 years of experience in the finance industry, I have developed expertise in team leadership, fintech, personal loans, and customer satisfaction. My journey began as a Customer Service Representative at Intelnet Global Services Pvt. Ltd., where I handled inbound and outbound calls, resolved complaints, and ensured high levels of customer satisfaction. This role sharpened my communication and problem-solving skills, enabling me to effectively coordinate with technical teams to address service disruptions and other issues. My dedication and commitment to delivering exceptional results led to my promotion to a Team Leader position at My Wish Marketplace Pvt. Ltd., where I continue to drive excellence in financial services and customer satisfaction.