Nic Wilkinson Email & Phone Number

-Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. - Contributes to positive team environment by acting with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. - Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. - Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

The face of Starbucks by implementing an important part of our customers’ days, and experts in handcrafting delicious, perfect beverages. - Personally connect and create moments that make a difference and work together to create a welcoming store environment. Bringing Starbucks’s mission and values to life—for our customers and each other—while proudly wearing the green apron.

Honolulu, Hawaii, United States

-Dedicated to assisting the sales team with lead management activities via phone,email, and occasional in-person tasks to increase human resources outsourcing.-Identify quality prospects, gather related information, create proposals.-Functioned as liaison between departments including marketing and implementation.

-Achieved top sales agent -Provided training to other agents focused on developing customer empathy.-Developed call scripts to increase company success.-Managed a weekly average of 450 inbound calls.-Answered customer questions about services offered, their projected cost,confirmed appointments and addressed concerns.-Worked with upper leadership team to unsure and develop staggery for high success rate by implementing compassion and empathy -Scheduled customers for immediate service with a local provider.-Recorded patient contact information, payer information, and services received.

Kansas City Metropolitan Area

-Awarded top sales agent in district-Identified customer needs and scheduled customized appointments.-Developed a positive relationship with customers to review current services andexpand them.-Assisted customers and keeping the team on track with metrics with a focus oncustomer relations, product knowledge and sales production.-Handled a daily average of 80 calls including cold calls for potential clients.-Added new clients to the KPI system

St Joseph, Missouri, United States

Performed 90% frontline underwriting for all new business for personal auto andhomeowners’ insurance policies.Provided excellent customer service by answering customer questions, explainingbenefits, and update or modify policy or add policies as requestedSupported and assisted agents for overall performance and customer servicesatisfaction via phone calls.Provided administrative support, processed applications, endorsements renewals,rewrites, and cancellations in system.

St Joseph, Missouri, United States

-Develop, direct, train, and manage branch personnel.-Maintain office cash with accuracy and security.-Achieve account gain through proven loan judgement and effective marketing and advertising.-Ensures prompt completion of loan process.-Managing direct reports with inclusive leadership.-Minimizes delinquent debt through collection activities both by verbal and writtencommunication.-Ensures reporting of branch figures to corporate office for accounting purposes