Nichole Wright Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Kansas City, Missouri Area

Led a cross-functional team committed to understanding our clients' businesses and their employee/customers' needs through the management/analyses of employee/customer satisfaction data and consult on how to take action to accomplish their desired business results. - Managed a portfolio of 5 million in revenue – generated over 500k in expansion sales.- Directed and led a team of eight, including Account Managers and Research Analysts. - Analyzed and interpreted data to consult… Show more Led a cross-functional team committed to understanding our clients' businesses and their employee/customers' needs through the management/analyses of employee/customer satisfaction data and consult on how to take action to accomplish their desired business results. - Managed a portfolio of 5 million in revenue – generated over 500k in expansion sales.- Directed and led a team of eight, including Account Managers and Research Analysts. - Analyzed and interpreted data to consult on improving the employee/customer experience and driving positive financial outcomes.- Developed and delivered persuasive insight presentations with a strong call to action to executive teams. - Built robust and long-lasting client relationships.- Influenced clients' businesses by designing experience management solutions that were future proof and helped achieve clients' desired outcomes.- Increased SMG's employee and client satisfaction to the highest level in the organization. Show less

Kansas City, Missouri Area

Known as the True Subject Matter Expert, which was the conduit to establish relationships with vendors and partners. Under the VP of Sales direction, supported a team of sales executives and diverse prospects and provided solutions based on clients' needs and built on early sales products.- Reestablished trust with clients who had not achieved program success. - Provided prospect consultation on developing best in class customer satisfaction solutions.- Facilitated persuasive… Show more Known as the True Subject Matter Expert, which was the conduit to establish relationships with vendors and partners. Under the VP of Sales direction, supported a team of sales executives and diverse prospects and provided solutions based on clients' needs and built on early sales products.- Reestablished trust with clients who had not achieved program success. - Provided prospect consultation on developing best in class customer satisfaction solutions.- Facilitated persuasive presentations and demonstrations of SMG tools and capabilities. - Designed and implemented solutions for large multi-unit restaurant, retail, and grocery chains. Show less

Kansas City, Missouri Area

Senior Account Manager (January 2011 - December 2012)- Managed ten clients, retaining a portfolio of millions in revenue with 100% client retention.- Lead a Project Manager and Project Analyst.- Successfully delivered over 40 presentations to audiences of CXOs and Executives.Account Manager (November 2006 - December 2010)Recruited to help SMG clients make organizational improvements that create employee engagement and customer loyalty to grow business and increase… Show more Senior Account Manager (January 2011 - December 2012)- Managed ten clients, retaining a portfolio of millions in revenue with 100% client retention.- Lead a Project Manager and Project Analyst.- Successfully delivered over 40 presentations to audiences of CXOs and Executives.Account Manager (November 2006 - December 2010)Recruited to help SMG clients make organizational improvements that create employee engagement and customer loyalty to grow business and increase profitable sales.- Managed 15 projects, retaining a portfolio of 1 million in revenue with 90% client retention.- Managed the collection, analyses, and presentation of data related to customer service client initiatives.- Developed and delivered over 60 presentations to executives of large multi-unit companies and facilitated web demonstrations on how to use program tools/products. Show less

Kansas City, Missouri Area

Provided leadership to the department with a focus on patient satisfaction, analyzed financial and patient satisfaction performance, developed and assisted in the delivery of the annual report to the client, hospital administration.• Directed and led internal and external audits for healthcare organizations; developed action plans based on findings and presented results to the department Director, Assistant Director, and Clinical Nutrition Manager• Managed marketing and… Show more Provided leadership to the department with a focus on patient satisfaction, analyzed financial and patient satisfaction performance, developed and assisted in the delivery of the annual report to the client, hospital administration.• Directed and led internal and external audits for healthcare organizations; developed action plans based on findings and presented results to the department Director, Assistant Director, and Clinical Nutrition Manager• Managed marketing and merchandising of the retail operations and departments through newsletters, intranet homepage, and wrote articles for client and ARAMARK publications.• Coordinated new accounts by presenting ARAMARK programs and concepts to hospital administration, nursing managers, and department staff. Successfully organized clients' transitions to ARAMARK. Show less