Nick Lapham Email & Phone Number

United States

• Lead three teams overseeing separate implementation functions, driving team efficiency to achieve best performance metrics for the company YTD.• Guide and coach teams to maximize output, solving complex problems in project installation phase.• Coordinate with internal and external teams to optimize company's delivery function.

United States

• Managed the east coast team of project managers overseeing 1000+ projects in 22 states• Set team goals to drive efficiency and meet OKR’s• Collaborated with cross functional leaders to enhance customer experience through process development

United States

• Managed a 11 state market with a portfolio of 200+ projects, ensuring all requirements were met.• Collaborated with Law Enforcement agencies and municipalities to coordinate project timelines.• Communicated effectively with customers to provide updates on project progress.

Boston, Massachusetts, United States

• Direct the company’s operations across the United States and Canada.•Oversee the procurement, logistics, Inventory management and deployment of smart IOT devices and Fleet Routing technology domestically and internationally.• Identify operational inefficiencies, developing processes and procedures to better supportcustomers, vendors and partners.• Responsible for the onboarding, implementation and integration of hardware and software intocustomers and vendors everyday operations.• Develop and manage projects and programs, coordinating with multiple teams and business partnersto achieve established goals on time and within budget.• Analyze and provide waste and recycling data to customers for ESG reporting.• Issue and review RFQ's and RFP's• Manage customer, vendor and partner accounts

Boston, Massachusetts

• Directed field operations across the United States, managing pilot programs used for expansion intoother key markets.• Sourced, trained, launched and managed a national program of equipment technicians, decreasingthe time for installation and repairs from 60 days to +/- 7 days.• Managed the procurement, logistics and deployment of large quantities of equipment and technology formultiple customers and locations simultaneously.• Onboard, launched, and managed new customers and business partners, training them on thecompany’s offerings.• Advise product and development teams on customer, vendor and partner pain points, helping themto produce solutions that would alleviate them.• Sourced new markets and customer opportunities for company offerings• Managed the companies 3PL partnership and product inventory warehousing.

Boston, Massachusetts

• Produced and analyzed customer and Vendor data to ensure operations are meeting contractualagreements as well as yielding cost savings opportunities.• Issued and reviewed RFP’s and negotiated Master Service Agreements with business partners.• Coordinated, launched and onboarded new customers by procuring vendors and negotiatingcontracts.• Developed and utilized business and industry relationships to better support clients and company’sneeds.• Partnered with the development team to create in house technology to reduce vendor inconsistenciesin contracts and SLA’s.• Work as a waste and recycling broker helping companies streamline their operations

Greater Boston Area

• Developed an international supply chain strategy, streamlining domestic and international channels.• Solely managed the company's E-commerce platform, increasing the company's E-commerce offeringsand sales.• Partnered with clients to provide technical support implementing product improvements in real-time.• Developed products and support tools to better support clients, including the development andimplementation of an e-learning program for customer onboarding and development.• Responsible for managing companies warehousing, shipping, and logistics of inventory and parts.

Medway, Massachusetts

• Confer with clients to setup project goals and advise them throughout the design process.• Conduct site analysis to ensure the project is conceptualized and implemented properly.• Manage external contractors ensuring Job site and work meet company standards.• Research new products and technologies to better meet the needs of customers.• Estimated cost and budgeting needs for projects.• Assist in all phases of the design process• Help to deliver solutions that best meet the unique needs of clients.

Orleans, Massachusetts

•Integrated Utility Cloud technology into daily operations, streamlining digital documentation, research, and customer account management. • Facilitated training to familiarize co-workers with newly implemented technology and operating systems.• Resolved customer complaints by investigating problems, diagnosing issues, and developing solutions; effectively enhancing their customer experience.• Trained, demonstrated and advised proper procedures and safety regulations to new hires.• Researched customer accounts, generating leads for technology upgrades to accounts.• Responsible for the installation, maintenance, and operation of the town’s water distribution and transmission system. • Conducted water sampling and data analysis to ensure the safety and quality of the water.• Assist with general system maintenance duties including making service connections, reading meters, installing, repairing and maintaining water mains, valves, and fire hydrants.• Perform various construction and infrastructure tasks