Nick Pearson Email & Phone Number

Birmingham, AL, US

Birmingham, Alabama, United States

• I lead End User Support Services, driving strategies to support 400+ locations, including the Home Office. Responsible for the Service Desk, Procurement, System Admins, and ServiceNow teams to ensure high-quality user.
• Oversee best-in-class Service Desk operations and Level 1 “Operations Center” for IT alerts.
• Develop multi-year strategies aligned with company goals and industry trends.
• Drive vendor management and establish governance processes.
• Standardize knowledge management and improve service using LEAN methodologies.
• Build relationships with stakeholders to align IT services with business priorities.

• I lead the IT Business Services department, overseeing key areas such as IT contracts, software licensing, billing, and telecom expense management. In this role, I established strategic partnerships both within UAB IT.
• Manage and approve technology-related contracts for campus IT teams.
• Maintain UAB IT Technology Contracts and ServiceNow Contracts Dashboards.
• Collaborate with the University of Alabama System on cross-campus agreements and vendor management.
• Serve as the primary contact for IT contract licensing, leading negotiations with vendors.
• Oversee a $3.2 million budget for IT contracts.Key Achievements:

Birmingham, Alabama Area

• As the manager of a geographically distributed team, I oversee software licensing compliance for key vendors such as Microsoft, Adobe, and Nuance, ensuring alignment with licensing agreements across various EBSCO.
• Develop and maintain effective software licensing compliance procedures for multiple software vendors.
• Track and manage software license records, including purchases and dispositions.
• Conduct routine internal audits and vendor-mandated audits to ensure compliance with licensing agreements.
• Interpret and explain complex software licensing models and agreements to business stakeholders.
• Collaborate with business units to ensure proper software usage and adherence to licensing terms.

Birmingham, Alabama

Product Owner for the CorpIT Cloud Infrastructure team at EBSCO Industries.

Birmingham, Alabama Area

Direct the purchasing work for a two person purchasing team to include oversight of assignments, workload, and purchasing out of ServiceNow.Track and maintain records of software licenses, both purchases and dispositions.Perform routine self-audits to ensure compliance with software license agreements.Interpret and explain software licensing models and.

International Headquarters

As a member of the Desktop Support team I was responsible for technical support for EBSCO International Headquarters and it's subsidiaries. Traveled the US to several offices to handle full hardware refresh to office moves. Performed and tracked all tasks and incidents through ServiceNow.Worked with several vendors to improve RMA process to reduce wait for.

Trussville, AL

Worked with customers to ensure there needs for a mobile device were met with value. Provided peer feedback and coaching to Sales Consultants to improve results and increase customer delight.Performed daily operational counts and reviewed previous days sales information to verify all sales\returns were completed correctly.

Trussville, AL

Managed a four person team that sold various products between Gaming, Music\Movies, and Musical Instruments. Responsible for inventory control, department layout, and sales goals.Created custom bundling to maximize the customers savings as well increase overall attach and sales rate.Held monthly and quarterly sales reviews with employees to focus on there.

Trussville, AL

Assisted customers in various departments (Computers, Car Audio, Cameras, MP3 Players, Gaming, etc) to provide a solution to each individual customers need. Best Buy for Business Ambassador for the Store to assist all Business customers with there needs.Recipient of the Brad Anderson Legacy Stock Award.

Supervised Computer, Cameras, Car Audio, and Firedog departments.

Master Of Science - Ms, Management Information Systems

Bachelor Of Science, Management Information Systems, General

Associate Of Arts (Aa), General Studies