Nicholas Brown Email & Phone Number

Austin, Texas

Austin, Texas Area

• Implementation Engineer. Responsible for complete implementation including gathering process requirements, data conversion via custom written SQL queries, initial system setup, training, and first point of support.
• Implementation IT. Responsible for providing new clients’ IT with our minimum specifications, maintain and provide client’s IT with our environment setup guidelines. Complete client’s environment setup with either.
• DevOps. Lead the process analysis and requirements gathering of multiple existing software modules, including transforming a basic picture archiving and communication system (PACS) server/viewer into a fully developed.
• Sales Engineer. Assists the sales team with technical demonstrations, preparing custom minimum hardware specifications, and developing cost estimates for professional services.

Austin, Texas Area

• Managed a team overseeing 15 accounts, ensuring that all cases and enhancements were closed or processed in a positive and timely manner, while striving to maintain a positive and thriving rapport with each account.
• Worked closely with our development team, IT, and senior management to allocate resources for all issues that could not be resolved at the customer support level and required development intervention.
• Increased 1 call case closure by 30% over a 4-month period
• Reduced reopened cases by 25% over the same 4-month period through team education and facilitating new and improved communication channels and processes.

Pensacola, Florida

• Analyzed digital network communications from multiple sources to provide the Operational Commanders with the necessary situational awareness.
• Lead 10 personnel in the analysis and technical documentation of networked information systems including the configuration of networked hardware and user profiles.
• Continually wrote accurate and highly technical intelligence reports, directly supporting Combatant Commanders in their engagement of the Global War on Terrorism.

Great Lakes, IL

• Enforced Military Bearing and maintained order/discipline daily for more than 400 Naval Personal.
• Maintained precise records of their progress, mentoring individuals as required.
• Instructed Navy Academics topics for over 1,200 students.
• Delivered over 150 hours of Instruction each month with an overall success rate of 96%.
• Student Qualification Coordinator. Improved & streamlined the student qualification program.
• Increased student qualification rate over 98%, saving 200 staff man-hours every month.