Nicholas Brown Email & Phone Number

Austin, Texas

Austin, Texas Area

• Implementation Engineer. Responsible for complete implementation including gathering process requirements, data conversion via custom written SQL queries, initial system setup, training, and first point of support through project completion.• Implementation IT. Responsible for providing new clients’ IT with our minimum specifications, maintain and provide client’s IT with our environment setup guidelines. Complete client’s environment setup with either partial or complete autonomy.• DevOps. Lead the process analysis and requirements gathering of multiple existing software modules, including transforming a basic picture archiving and communication system (PACS) server/viewer into a fully developed Radiology Information System (RIS) system ready for use at any healthcare facility. Work closely with development to oversee the design, testing and release of new features for the client.• Sales Engineer. Assists the sales team with technical demonstrations, preparing custom minimum hardware specifications, and developing cost estimates for professional services.

Austin, Texas Area

• Managed a team overseeing 15 accounts, ensuring that all cases and enhancements were closed or processed in a positive and timely manner, while striving to maintain a positive and thriving rapport with each account.• Worked closely with our development team, IT, and senior management to allocate resources for all issues that could not be resolved at the customer support level and required development intervention.• Increased 1 call case closure by 30% over a 4-month period• Reduced reopened cases by 25% over the same 4-month period through team education and facilitating new and improved communication channels and processes.

Pensacola, Florida

Analyzed digital network communications from multiple sources to provide the Operational Commanders with the necessary situational awareness. • Lead 10 personnel in the analysis and technical documentation of networked information systems including the configuration of networked hardware and user profiles. • Continually wrote accurate and highly technical intelligence reports, directly supporting Combatant Commanders in their engagement of the Global War on Terrorism.

Great Lakes, Il

Enforced Military Bearing and maintained order/discipline daily for more than 400 Naval Personal. • Maintained precise records of their progress, mentoring individuals as required.• Instructed Navy Academics topics for over 1,200 students.• Delivered over 150 hours of Instruction each month with an overall success rate of 96%.• Student Qualification Coordinator. Improved & streamlined the student qualification program.• Increased student qualification rate over 98%, saving 200 staff man-hours every month.• Maintained the integrity of a MS Access database containing 5000+ students’ training, tracking, and Personally Identifiable Information.• Developed and maintained a Staff database, reducing administrative man hours by 50%. • Fire arms instructor: Classroom and simulated/live range training for groups of 300+ students.