Manager, Learning And Development – Global Talent Development
Current• Manages a national team of Leadership Coaches delivering instructor-led training for Amazon’s Global Operations network of over 70,000 North American leaders. Responsible for executing all onboarding, proficiency, and mastery level leadership training programs for Level 3 to Level 8 managers. • Develops instructor-led and virtual instructor-led programs focused on people leadership and behavior techniques to drive team engagement and tactical execution. Consistently exceeding goals in… Show more • Manages a national team of Leadership Coaches delivering instructor-led training for Amazon’s Global Operations network of over 70,000 North American leaders. Responsible for executing all onboarding, proficiency, and mastery level leadership training programs for Level 3 to Level 8 managers. • Develops instructor-led and virtual instructor-led programs focused on people leadership and behavior techniques to drive team engagement and tactical execution. Consistently exceeding goals in Net Performer Scores (NPS), Customer Satisfaction, Engagement, and Post Knowledge Assessment.• Oversees long-term planning, scheduling, and logistics for weekly in-person and virtually facilitated workshops across North America. Successfully led the transition from fully virtual to in-person following the COVID-19 pandemic. • Travels up to 50% of the time to audit in-person workshops, delivering real-time feedback and development opportunities to ensure and enhance quality standards. Show less