Nick Gilbert Email & Phone Number

Knoxville, Tennessee, United States

• Provided search engine optimization (SEO), website, social media and review management services to independent, main-street businesses ranging from health care, contractors, real estate, insurance & other professional.
• Maintained book of business with 100+ clients; renewed contracts with clients at 90% + clip
• Built & maintained meaningful relationships with each client while setting expectations through effective communication
• Paired solutions to areas of improvement within small business owners’ online presence
• Drove traffic to businesses through SEO efforts on Google, website, & elsewhere on the web
• Audited client websites and online presence to ensure a focus on engagement

Knoxville, Tennessee, United States

• Maximized revenue as leading performer within department
• Developed strong relationships with all customer contacts and facilities
• Coordinated, scheduled and managed daily customer shipments to ensure all were serviced properly
• Identified and communicated potential problems to the appropriate parties & provided solutions
• Prioritized and responded to internal/external requests in a timely, effective, and professional manner
• Provided freight quotes to customers for movement of goods throughout the US

Rochester, New York Area

• Managed sampling and operations of global market research projects
• Set up, launched, monitored and closed projects through data collection platforms and application software for surveys
• Assessed feasibility of potential projects based on demographics and profiles of available sample from internal paneland, concurrently, sought out feasibility from vendors while using proper budget management and.
• Ensured timely completion of projects and fulfillment of unique quota groups with quality data
• Provided status updates in field to all parties involved
• Troubleshot operational inefficiencies

Rochester NY

• Analyzed market trends and regional demand metrics to purchase transportation for clients
• Utilized internal search tools and industry knowledge to find capacity for freight
• Managed a group of transportation carriers by pairing their location and capabilities with available freight
• Utilized industry-specific software to track multiple shipments in real time
• Communicated with carriers and customers to disseminate all pertinent information

Rochester & Buffalo

• Provided the highest level of customer service
• Assisted customers throughout the rental process
• Maximized profits by up-selling additional products and upgrades
• Attended sales and customer service training
• Managed rental office weekly

Fairport, NY 14450

• Supervised campers ages 5-13
• Developed and organized activities for campers

Fairport, NY 14450

• Learned valuable communication skills by taking phone food orders
• Completed food orders with coworkers in a timely manner which helped to develop team working skills and efficiency
• Learned suggestive selling techniques through advertisements and plans delivered by marketing department
• Greeted customers with a positive attitude which helped to establish great people skills

Bachelors Of Science: Business Administration, Marketing, Operations & Supply Chain Management

Activities and Societies: American Marketing Association (AMA)

General Studies, Business Courses