Nick Garcia

Nick Garcia Email and Phone Number

Platform Innovation Manager @ Extreme Music
Los Angeles, CA, US
Nick Garcia's Location
Los Angeles, California, United States, United States
Nick Garcia's Contact Details

Nick Garcia personal email

Nick Garcia phone numbers

About Nick Garcia

Currently an Information Systems Analyst AKA Swiss Army Keyboard at Extreme Music.

Nick Garcia's Current Company Details
Extreme Music

Extreme Music

View
Platform Innovation Manager
Los Angeles, CA, US
Website:
extrememusic.com
Employees:
174
Nick Garcia Work Experience Details
  • Extreme Music
    Platform Innovation Manager
    Extreme Music
    Los Angeles, Ca, Us
  • Extreme Music
    Information Systems Analyst
    Extreme Music Oct 2019 - Present
    Santa Monica, California, United States
    - Collaborate with leadership and development teams to source and implement external vendors for new site features and business tools.- Coordinate work with multiple contracted developer teams for third-party integrations, feature requests, and bug fixes.- Collect feedback from various departments to drive new process improvements.- Enhanced customer support with Boldchat by implementing Automatic Chat Distribution based on customer location, effectively routing them to the appropriate global office.-Implemented and championed Jira as the company’s project management, service desk, and knowledgebase system leading to its adoption by 200 users across 6 global offices.-Onboarded, trained, and managed employees on Jira, Boldchat, AWS, Dynamics 365, and our internal CMS system.
  • Extreme Music
    Junior Developer
    Extreme Music Jun 2015 - Oct 2019
    Santa Monica
    - Acted as primary technical specialist, providing support to both internal employees and external clients on the use of our website and internal company tools.- Automated delivery process for new album releases to third-party clients, transitioning from USB physical drives to digital methods (FTP/SFTP, Dropbox), reducing delivery time significantly.- Utilized Python and bash scripts, along with third-party tools, to automate and cut the update time of the Hard Drive Application in half.hard drives.- Developed and maintained MySQL queries to provide Sales teams with Monthly and On Demand KPI reports- Provide basic administration to AWS EC2 instances and S3 buckets.
  • L.A. Care Health Plan
    Help Desk Technician
    L.A. Care Health Plan Oct 2013 - Jun 2015
    • Provided onsite support for computer, network, and internal applications issues via phone and email. Documented all requests using BMC Footprints.• Responsible for new user set up by configuring and testing all relevant software and proper account access. Averaging 10 new users a week.• Acted as Liaison between users and our Network, Systems, Database, and Development teams to resolve complex tickets• Developed a C# desktop application in Visual Studio that provided technicians key Active Directory information. This allowed techs to quickly check a user’s account related info and reduced call times for such issues.
  • Merit Library, University Of Wisconsin-Madison
    Help Desk
    Merit Library, University Of Wisconsin-Madison Aug 2011 - Aug 2013
    • Responsible for troubleshooting hardware, software and network issues for faculty of the UW-Madison School of Education.• Provided AV support for classroom projectors and smart screen touch panels. • Responsible for reimaging workstations manually and using KACE imaging system• Created a Batch Script that automated the installation of assorted software from their network drive locations

Nick Garcia Skills

Video Games Programming Java C# Unix Help Desk Support Microsoft Office Eclipse Hardware Support Mobile Applications Bmc Footprints Lotus Notes Visual Studio Customer Service Microsoft Word Troubleshooting Python Mysql Confluence Bitbucket Jira

Nick Garcia Education Details

Frequently Asked Questions about Nick Garcia

What company does Nick Garcia work for?

Nick Garcia works for Extreme Music

What is Nick Garcia's role at the current company?

Nick Garcia's current role is Platform Innovation Manager.

What is Nick Garcia's email address?

Nick Garcia's email address is nr****@****ail.com

What is Nick Garcia's direct phone number?

Nick Garcia's direct phone number is +126289*****

What schools did Nick Garcia attend?

Nick Garcia attended University Of Wisconsin-Madison.

What are some of Nick Garcia's interests?

Nick Garcia has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.

What skills is Nick Garcia known for?

Nick Garcia has skills like Video Games, Programming, Java, C#, Unix, Help Desk Support, Microsoft Office, Eclipse, Hardware Support, Mobile Applications, Bmc Footprints, Lotus Notes.

Who are Nick Garcia's colleagues?

Nick Garcia's colleagues are Ichiro Suezawa, Jose Villar Músico, Graham Edmonds, Brandon Agoh, Micheal Evans, Thatiany De Jesus Silva, Ross Kerr.

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