Nick Tarpey Email & Phone Number

Washington, Dc, Us

Palo Alto, California, Us

Focused on customer growth within the Embedded Business Unit, through GTM strategy and product enablement.

Palo Alto, California, Us

Chicago, Il, Us

Managed team of Enterprise Account Managers responsible for all customer success activities including: relationship management, business reviews, product adoption and contract renewalsResponsible for revenue retention through renewals and up-sells of ALEX SaaS productDrove strategic discussions with HR leaders to leverage ALEX as a cost-savings platform for their organization Partnered closely with cross-functional teams to drive GTM strategy for new feature rollout for our customers

San Francisco, California, Us

Oversaw end-to-end customer lifecycle for B2B Commerce product (formerly CloudCraze) across 15+ accounts, representing multiple Fortune 500 clientsLead account management tasks including onboarding, driving product adoption, and upsell with a strategic focus on positioning B2B Commerce as a growth engine within customer organizationsOwned the client relationship for Salesforce B2B Commerce, providing ongoing support including product updates, quarterly business reviews, commerce best practices and mutual success plans tailored to unique customer needs

Responsible for day to day management of 15+ strategic customer accounts with accountability for: customer retention, revenue growth, software enablement and adoptionActed as Program Manager for complex eCommerce IT transformation for strategic accounts; matrix led resources across Professional Services, Product Management, Product Support, and Development for ensured project success Successfully retained all customers with CloudCraze renewals; while driving over $100k+ in quarterly upsell

Austin, Texas, Us

Lead the post-sale organization for Infer including Customer Success and Account Management with responsibility for 5 direct reports who own revenue, relationships, and technical support across 130+ customersOwn customer experience from end to end including software implementation, quarterly business reviews, strategic initiatives/partnerships, and application of Infer’s product suite within marketing tech stackResponsible for revenue retention across customer base including all renewals and upsells; negotiate with C-Level executives regarding pricing, products, and overall contract termsEvangelize the many uses of predictive analytics through machine-learning technology in pre-sales support, customer relationships, and industry events

Austin, Texas, Us

Managed team of Customer Success Managers (CSMs) handling 60+ accounts Owned commercial negotiation for renewals and upsells company-wide with average revenue retention rate of over 80%Directed cross-functional strategic initiative to combat churn and drive long-term customer loyalty; created sales playbook, designed training, and partnered with management to implement best practices across the organization

Austin, Texas, Us

Founding member of Customer Success Team where I helped develop processes and playbooks to grow the team to support 130+ clients; including sales discovery questions, QBR deck template, competitive intelligence, and product roadmapManaged customer relationships ($1M+ book of business) and full cycle post-sale support including on-boarding, implementation, QBRs, data/predictive model analysis, as well as Salesforce reportingUtilized proprietary machine-learning engineering tools to monitor, analyze, and build predictive models for customers; ran SQL queries to visualize model performance and filter data to meet customer requirements

Chicago, Illinois, Us

Managed relationship and daily business operations for large national insurance account; key point of contact both externally and internally for IT issues, data analysis, and software implementationLead quarterly business review sessions, making actionable recommendations based on thorough data analysis on how to improve auto claims within P&C businessDesigned and implemented company-wide software training plan rolled out in Q4 of 2014; managed internal field staff of 36 individuals in order to reach 2,000+ clientsOversaw the production of 6 Team Leads that support 30 internal field staff and over 2,000 auto-appraisersActed as liaison to CCC Product Managers and Group Vice Presidents responsible for outlining sales roadmap, covering both opportunities to expand CCC-product footprint and optimize products already in use today

Chicago, Illinois, Us

Senior Business Analyst for CCC Information Services. CCC offers software as a service (SaaS) for Auto Insurance Carriers and Auto Repair Facilities within the Auto Physical Damage (APD) Industry. Project Manager for software implementations including: system integration, process change management, and platform conversionUtilized customer relationship management (CRM) database to optimize company and user configurationsAnalyzed customer data to streamline single sign-on web access, validate software use, and track procurement of add-on productsLead project meetings with up to 30 participants, demonstrating new product releases to the clientWorked cross-functionally with 3-5 different internal and external teams on a given project to ensure successful completion and coordination of all key resourcesResponsible for the successful implementation of CCC product suite to Insurance Carriers for projects involving knowledge of: back/front end systems, end-user and product configuration, as well as the coordination of internal/client resources

Analyst for Practical Insights, a market research firm that conducts research studies for pharmaceutical and life science firms. Worked directly with President of Practical Insights to provide analysis and research for studies.Wrote request for proposals for market research projects up to $30K in valueModerated interviews to gather quantitative and qualitative data for market research studiesAnalyzed qualitative and quantitative data to create client facing PowerPoint presentations on ROI

Deerfield, Il, Us

•Consulted and directed clients on proprietary software questions and problems through customer support line•Implemented software for new subcontractors who were often unfamiliar with the complexities of the technology•Conducted customer survey reports to improve client relations•Instructed new employees on customer and software supportFinance ACH Specialist November 2008 - January 2009•Processed ACH files through proprietary software to the appropriate financial institution•Determined ACH file fee schedule for clients using different banks located across the country•Verified project and transaction fees through weekly and monthly audit reports

Deerfield, Il, Us

Assisted in managing second highest grossing store in district and experienced all phases of operationsEvaluated job applications for entry level positionsCommunicated daily with customers to resolve questions or problems

Analyzed client web surveys for numerical mistakes and overall understandingCompiled quantitative data from SPSS outputs to be inserted into PowerPoint Merged data from Microsoft Excel into PowerPoint presentations for clients

Bachelor Of Science, Management And Entrepreneurship; Psychology (Minor)

Education record