Nicole Williams Email and Phone Number

Established and maintained effective communication system. Identified and drove creativesolutions for problems. Ensured work was accomplished in a safe manner in accordance withestablished operating procedures and practices. Handled telephone inquiries. Collectedcustomer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-daterecords at all times. Developed effective relationships with all call center departmentsEducational BackgroundReferencesSkillsAdditional Informationthrough clear communication. Worked with upper management to ensure appropriatechanges were made to improve customer satisfaction. Built customer loyalty by placingfollow-up calls for customers who reported product issues. Formulated and enforced ServiceCenter policies, procedures and quality assurance measures. Assisted with the developmentof the call center's operations, quality and training processes. Developed processimprovements to enhance efficiency and effectiveness of inter-department call centeroperations. Facilitated information flow between customer service, account managementoperations, quality assurance, training and payroll departments to guarantee call centerobjectives were met. Properly directed inbound calls in phone queues to improve call flow.

Created strategies to develop and expand sales of services to existing customers resulting inan increase of annual sales. Supervised all employees on my shift in accordance withcompany policies and government regulations. Maintained daily cash and sales reports.Organized, stocked and maintained inventory. Coordinated daily cash reconciliation at a highvolume location. Supervised vender receipts and statements. Answered front end andpharmacy telephone inquiries. Provided friendly and professional customer interactions andresolved discrepancies

Created strategies to develop and expand sales of services to existing customers resulting inan increase of annual sales. Supervised all employees on my shift in accordance withcompany policies and government regulations. Maintained daily cash and sales reports.Organized, stocked and maintained inventory. Coordinated daily cash reconciliation at a highvolume location. Supervised vender receipts and statements. Answered front end andpharmacy telephone inquiries. Provided friendly and professional customer interactions andresolved discrepancies

Promptly opened and closed store. Executed customer transactions, returns and deposits atend of day. Organized, stocked and maintained the merchandise displays and inventory.Pulled daily reports and consistently met required goals. Maintained friendly and professionalcustomer interactions.