Nicole Mcintire Email & Phone Number

Phoenix, AZ, US

Scottsdale, Arizona, United States

www.gpsinsight.com

Scottsdale, Arizona

• Present new products and train for use of proprietary CRM system.
• Deliver exceptional experience through in-person (10-20 customers daily), email (average 75-100 daily), phone (average 40-60 daily), and chat channels (average 15-30 daily).
• Assist customers with a variety of topics related to the aviation industry including product availability, bulk pricing, and order entry for both monthly subscriptions and one-time placement orders.
• Organize and participate in mass-mailings for 3000+ customers for bi-monthly subscription-based shipments.
• Receive and process 20+ product returns daily, including repackaging product and submitting direct-to-vendor returns.
• Execute end-of-day reporting for internal orders and Amazon Marketplace transactions totaling an average of 600 orders daily.

Scottsdale, AZ

• Maintained site presentation, categorization, imagery, target cross-selling opportunities relevant to the end user for over 6000 products.
• Provided detailed support and training for over 600 State Sheriff Agencies and Individual Law Enforcement Officers to use the website procurement system.
• Administrate social media platforms, creating public posts and monitor analytics.
• Maintained weekly website blog – formatting presentation, posting articles for public view via WordPress programming.

Scottsdale, Arizona

• Performed routine administrative functions: drafting correspondence, scheduling, and organize paper/electronic files for over 20 active monthly projects.
• Trained and supervised small team of 6 lower level staff members.
• Human Resource Assist – Organize personnel records for 24 employees.
• Project Management for up to 20 active Arizona based LED Lighting Retrofit projects with local utility companies to submit Rebate Applications and collect payments.
• Completed multiple Utility Training courses specific to LED Lighting.
• Supply Management – Ordered materials for each project with budgets up to $10K, delivered and completed on time.

Calabasas, California

• Sole contact for administrative support for 30 E-commerce National accounts with average of $500k - $2M in sales annually.
• Coordinate client invoicing, payments with special payment rates, manage all orders and returns for each account.
• Worked with Marketing to create various marketing materials related to catalogs, sales flyers, and web design. Proofing all information to ensure accuracy prior to print.
• Provided general administrative support across the organization including filing, answering phones, greeting visitors, and assisting the National Sales Manager and Sales staff.
• Directly contributed to an increase of $10M dollars in account receivables, 3 times within a five-year period, totaling 17% of the company’s annual revenue.
• Selected as the Helmet House Employee of the Year in 2004.

Early Childhood Education

Activities and Societies: Completed One Year Pre-School work study program

High School Diploma, General Education

Activities and Societies: Member of National Award Winning Varsity Cheerleading Team 1995-99 Captain of Junior Varsity Cheerleading Team.