Nicole Schmidt
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Nicole Schmidt Email & Phone Number

Product Reliability Operations Manager at Medecision
Location: Douglassville, Pennsylvania, United States 6 work roles 1 school
1 work email found @medecision.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Medecision
Role
Product Reliability Operations Manager
Location
Douglassville, Pennsylvania, United States
Company size
294 employees

Who is Nicole Schmidt? Overview

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Quick answer

Nicole Schmidt is listed as Product Reliability Operations Manager at Medecision, a company with 294 employees, based in Douglassville, Pennsylvania, United States. AeroLeads shows a work email signal at medecision.com and a matched LinkedIn profile for Nicole Schmidt.

Nicole Schmidt previously worked as Change and Problem Manager at Medecision and ITIL Problem Manager at Medecision. Nicole Schmidt holds Bachelor Of Science (Bs), Marketing from Millersville University Of Pennsylvania.

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Email format at Medecision

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{first}.{last}@medecision.com
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Profile bio

About Nicole Schmidt

I am a detail-oriented change management and ITIL specialist with a 20-year career that includes leading design and rollout of new programs and definition of effective policies and processes for technical teams. Since joining Medecision in 2000 I have served in roles of increasing responsibility as the company has grown, most recently as Change & Problem Manager and ITIL Problem Manager. I have deep knowledge and practical experience in IT services management best practices, with a background in providing technical expertise in supporting enterprise applications and contributions to building the foundation for ITIL framework within the organization.In addition to my experience, I hold ITIL Practitioner and Foundations certifications, am a Six Sigma Green Belt, and earned my BS in Business from Millersville University.

Listed skills include Sdlc, Integration, Requirements Analysis, Software Documentation, and 25 others.

Current workplace

Nicole Schmidt's current company

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Medecision
Medecision
Product Reliability Operations Manager
dallas, texas, united states
Website
medecision.com
Employees
294
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6 roles

Nicole Schmidt work experience

A career timeline built from the work history available for this profile.

Product Reliability Operations Manager

Current
Medecision
Aug 2022 - Present

Change And Problem Manager

Medecision
  • Medecision is an integrated health management software company supporting virtual care and digital health. In 2019 I was promoted to Change and Problem Manager with responsibility for oversight and governance of.
  • Served as de facto Deployment Manager to design and implement a streamlined process and playbook for maintenance and release windows, including logical sequences for processes (OS level patching and maintenance.
  • Provided weekly metrics and built dashboards in Jira. Leveraged KPIs and Tableau visualizations for presentation to senior leadership to validate and show success of process and identify areas of improvement. Enhanced.
  • Drove down average age of change record from 60 days to under 20 days in seven months by providing weekly aging reports and end user documentation and education on change record validation and closing procedures.
  • Reviewed and processed ~400 changes per month implemented in client-facing environments to ensure teams certify pre-change testing and have detailed and documented plans for implementation, rollback, and validation.
  • Developed change plans and all related project communication deliverables and engage Corporate Communications teams for planning of communications between stakeholders and project teams.

Itil Problem Manager

Medecision
  • In 2017 I was tasked by a new CIO to launch and lead rollout of a Problem Management capability within a new Service Management team and design and implement greenfield processes, with additional responsibilities for.
  • Established a cross-functional Problem Managed Advisory committee that met weekly to review, prioritize, and provide status updates on problem tickets and Corrective Action Requests.
  • Defined Problem Management policy, processes, and roles and responsibilities for problem resolution, including Root Cause Analysis, RACI chart, and workflows.
  • Designed L2/L3 processes for escalations and triage as part of continuous improvement activities.
  • Developed, documented, and implemented an instant notification process for Client Success team to alert on customer automated batch job failures, resulting in <24 hour time to resolution for failed jobs.
  • Drove resolution of several high profile, high impact customer issues. Contributed to design, maintenance, and enforcement of Major Incident management policies and procedures in accordance with ITIL processes.
Mar 2019 - Sep 2019

Sr. Technical Support Analyst

Medecision
  • During this period I was promoted from Analyst to Technical Lead to lead internal initiatives and provide front-line support to ~40 customers (150+ environments) and resolve issues related to application/system.
  • Led buildout of a comprehensive knowledge base that contributed to 91% client satisfaction and 14% decrease in support hours.
  • Developed processes, SOPs, project methodology, and tools to leverage Six Sigma practices including support for training, policy development, documentation, and other high-priority projects such as data progressions.
Apr 2000 - Mar 2019
Team & coworkers

Colleagues at Medecision

Other employees you can reach at medecision.com. View company contacts for 294 employees →

QN Quyen Nguyen-Haelle Quyen Nguyen-Haelle Colleague at Medecision Philadelphia, Pennsylvania, United States, United States View → BL Brian Lima Brian Lima Colleague at Medecision Phoenixville, Pennsylvania, United States, United States View → NP Nicolas Podvin Nicolas Podvin Colleague at Medecision Rousies, Hauts-de-France, France, France View → LS Lanie Santos Lanie Santos Colleague at Medecision Collegeville, Pennsylvania, United States, United States View → KY Kenneth Young Kenneth Young Colleague at Medecision Philadelphia, Pennsylvania, United States, United States View → SB Scott Beebe Scott Beebe Colleague at Medecision Glenmoore, Pennsylvania, United States, United States View → JO Jake O. Jake O. Colleague at Medecision Dallas-Fort Worth Metroplex, United States View → HW Haleigh Wurzel Haleigh Wurzel Colleague at Medecision Denver, Colorado, United States, United States View → OP Odetuyi Pando Odetuyi Pando Colleague at Medecision Port Harcourt, Rivers State, Nigeria, Nigeria View → AB Andrew Boland Andrew Boland Colleague at Medecision Dallas, Texas, United States, United States View →
1 education record

Nicole Schmidt education

FAQ

Frequently asked questions about Nicole Schmidt

Quick answers generated from the profile data available on this page.

What company does Nicole Schmidt work for?

Nicole Schmidt works for Medecision.

What is Nicole Schmidt's role at Medecision?

Nicole Schmidt is listed as Product Reliability Operations Manager at Medecision.

What is Nicole Schmidt's email address?

AeroLeads has found 1 work email signal at @medecision.com for Nicole Schmidt at Medecision.

Where is Nicole Schmidt based?

Nicole Schmidt is based in Douglassville, Pennsylvania, United States while working with Medecision.

What companies has Nicole Schmidt worked for?

Nicole Schmidt has worked for Medecision and Users Incorporated.

Who are Nicole Schmidt's colleagues at Medecision?

Nicole Schmidt's colleagues at Medecision include Quyen Nguyen-Haelle, Brian Lima, Nicolas Podvin, Lanie Santos, and Kenneth Young.

How can I contact Nicole Schmidt?

You can use AeroLeads to view verified contact signals for Nicole Schmidt at Medecision, including work email, phone, and LinkedIn data when available.

What schools did Nicole Schmidt attend?

Nicole Schmidt holds Bachelor Of Science (Bs), Marketing from Millersville University Of Pennsylvania.

What skills is Nicole Schmidt known for?

Nicole Schmidt is listed with skills including Sdlc, Integration, Requirements Analysis, Software Documentation, Agile Methodologies, Healthcare Information Technology, Software Project Management, and Visio.

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