Nikki Rose Email & Phone Number

Portland, Or, Us

Oversee property-level accounting operations, including rent collection, vendor payments, utility management, and security deposit processing using AppFolio. Prepare and review owner and vendor statements, handle tenant refunds, and manage owner/property onboarding processes. Collaborate on monthly financial reporting, corporate invoicing, issuing 1099s, and process improvements. Develop and document standard operating procedures (SOPs) to streamline workflows and improve bookkeeping efficiency. Work closely with property owners, residents, and internal teams to ensure smooth processes and deliver a high level of support. Contribute to strategic initiatives aimed at enhancing financial operations and improving processes across the organization.

Remote

Generated over $1 million dollars in consulting revenue for the company in 2023. Collaborated with property managers to identify, troubleshoot, and resolve software and accounting issues for accurate financial data. Empowered property managers with comprehensive software knowledge and skills to allow them to increase operational efficiency and productivity. Perform database reviews to ensure clients are utilizing all features accurately and receiving full value from their software investment. Conducted database clean-up projects in property management software, ensuring compliance during state audits and boosting client confidence. Managed client projects and communications through platforms like HubSpot and Asana to provide prompt issue resolution and detailed notes/updates.

Remote

Utilized Zoom conferences and live chat support to efficiently resolve software issues for clients, always committed to customer satisfaction. Surpassed KPI metrics including NPS, product usage, churn reduction, and renewal rates, demonstrating a commitment to driving positive outcomes. Fostered patient and accurate assistance for clients during issue troubleshooting, creating strong relationships and trust in the product. Enhanced perceived product value by effectively resolving issues and addressing client concerns, resulting in increased loyalty and retention. Implemented proactive strategies to re-engage risk clients, mitigating churn and increasing retention with 1:1 support and tailored solutions. Worked with product developers on client feedback/requests, contributing to continuous software improvement and feature enhancement initiatives.

Portland, Oregon

Conducted regular client check-in calls and emails to enhance software engagement, fostering stronger client relationships and usage. Implemented strategies that directly contributed to internal revenue growth by driving up client software usage, resulting in increased ROI. Communicated client feedback and insights to software developers, facilitating continuous improvement of features and functionalities.

Portland, Oregon

Collaborated with clients to decorate 3D models of their homes using interior design software, ensuring satisfaction with the end result. Provided prompt design requests and managed support tickets via Zendesk, cultivating strong customer relationships and timely responses. Surpassed KPI metrics in product sales conversion, membership renewals, and NPS surveys, contributing to the overall company success.

Portland, Oregon

Provided administrative support for a thriving environmental engineering firm with a workforce of 700 employees, ensuring seamless operations. Managed expense report reimbursements, timesheet submissions, vendor invoicing, and procurement of office supplies, optimizing efficiency. Organized company events, scheduled meetings, networking sessions, and travel logistics, fostering team collaboration and employee satisfaction.

Portland, Oregon

Facilitated new student orientation sessions, providing information on campus resources and opportunities for incoming and transfer students. Hosted student luncheons to encourage peer interaction, and provided campus tours to showcase the university’s history and facilities. Provided assistance to new students, guiding them through the class registration process according to their academic major requirements.

Portland, Oregon

Created interactive web maps using ArcGIS to analyze local coyote trends in the Portland area. Designed graphics for web and print media, including banners, newsletters, and brochures. Gained valuable skills in spatial analysis, data visualization, and graphic design through project work.

Portland, Oregon

Assisted customers with book recommendations, purchases, and processed orders and returns. Organized and restocked book shelves, providing overall support to the team and customers. Contributed to various projects and events, including themed book displays and author appearances.

Portland, Oregon

Assisted customers with product returns, purchases, and questions. Addressed and resolved complaints and concerns effectively. Trained and shadowed new employees during orientation.

Bachelor’S Degree, Environmental Science & Geographic Information Systems (Gis), 3.6 Gpa (Honors Cum Laude)

Coding Bootcamp, Full Stack Software Development