Nikolay Punchev Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

- Performing front desk tasks in a 200 room five star hotel- Ensuring the hotel credit policies and procedures are monitored and performed according to the standards of the hotel- Preparing the pre-arrival plan for the following days - Creating and fixing rate codes- Tracking and processing the monthly upsells of the department

London, United Kingdom

- Performing front desk tasks in a 200 room five star hotel- Implementing brand standards service during check-in and check-out process- Handling professionally guest requests and complains at ‘’At Your Service’’- Working efficiently with: Opera, MARSHA and Micros- Achieving an average target of £1,000 upsells per month- Providing training for all new department members- Successfully covering supervisor shifts when necessary

London, United Kingdom

Sofia, Bulgaria

- Conducting daily and night front desk tasks in a 100 room four star hotel- Successfully preparing pre-arrival planning for the following days- Improving communication skills within all the departments- Covering Night Manager duties- Helping for the implementation and growing of the loyalty program

Sofia, Bulgaria

- Performing front desk night tasks in a 200 room five star hotel- Looking after the credit balance of the guests in house- Auditing all the hotel accounts- Preparing all the necessary reports and information for the following day- Executing the closer of the day systems

Geneva Area, Switzerland