Nimi Roberts Email & Phone Number

Sydney, Australia

The Cornerstone Group consists of Cornerstone Performance Management (Cornerstone), PMSquare (our Asia-Pacific arm), and Quay Consulting. We are an Australian Small/Medium Enterprise that is headquartered in Sydney. We are one of Asia-Pacific's most experienced planning, data and analytics-focused consultancies, with over 200 projects across the region covering Financial/Operational Performance Management, Supply Chain Planning, Business Intelligence and Information Management solutions. As a Sales Operations I responsible for providing broad operational day-to-day support with ownership of the CRM (HubSpot) and make sure that the Business Development Manager is running as efficiently and productively as possible and also build positive and productive relationships with clients for business growth.The main responsibilities are:-Partnering with internal resources in order to drive additional value and expertise-Partner with the Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards-Enhance sales productivity by enabling the team to work smarter by simplifying processes-Provide client support and handle client communications effectively-Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment-Work strategically with Management on sales forecasts, opportunity identification, resolving challenges and providing recommendations-Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes-Maintain regular check-ins with BDM, Executives and others who contribute to opportunity development to determine how sales opportunities are tracking against the plan and identify any problems for internal review and problem solving-Maintain procurement and contract records

Macquarie & Top Ryde

Forever New is Australia's fastest-growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.As a Cluster Manager, I managed 2 stores (Macquarie and Top Ryde) I responsible for growing sales and profitability through outstanding customer service, positive team culture, and in-store presentation. The main responsibilities are:-Delivering store operating profit budgets-Leading team of Store Managers-Recruiting and developing the right people for the team-Analyse data to identify trends and opportunities-Monitoring and controlling store expense lines within agreed budgets-Correct interpretation of our brand's values through staff and store presentation-Ensuring Visual Merchandising standards are met at all stores-Working with the Loss Prevention Manager to control shrinkage-Managing team performance.

Chatswood, New South Wales, Australia

David Jones is Australia’s leading premium retailer. The iconic department store first opened its doors in 1838 with the mission to sell ‘the best and most exclusive goods’. It is also the oldest continuously operating department store in the world still trading under its original name. David Jones offers customers superior products and services across national and international brands in fashion, beauty, food, technology, and homewares.As an Assistant Sales Manager. I responsible for drive service and sales across Women's fashion, shoes and accessories and Beauty department by engaging customers, promoting sales and building a strong customer base. Additionally, I also lead by example and coach the team to ensure they exceed their service goals and sales KPI’s. The main responsibilities are:-Personally drive sales and deliver exceptional customer service to lead by example, ensuring that your Work Area achieves and exceeds the budget-Coach, develop and mentor team members to maximise performance and ensure the success of your Work Area across all KPIs-Ensure visual merchandising standards across the department are set to the standards required-Maintain contact with buyers and suppliers in order to create a good working relationship-Review stock levels across the department whilst coordinating stock replenishment processes-Support new team members during their onboarding process and beyond

Wattana, Bangkok, Thailand

The main responsibilities are:-Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring stores profitability-Build up a network to promote brand awareness and develop business using all relevant data and the benchmarking of competitors-Lead the team on the sales floor during daily store activities to optimize team member productivity and make sure additional selling and cross-selling skills are known and mastered-Act as a Sales Leader, playing a leadership role on the sales floor whilst ensuring the highest level of customer experience-Partner with Merchandising team providing effective feedback on products and collections to grow the local business-Identify in-store training and development needs and coach store team to develop competencies and support their growth-Keep up to date on the stock situation and proactively work with local merchandising planning teams on stock consolidation and transfers-Meet store operating budget monitoring store expenses with attention to the overall cost (ex. shipping, delivery, external alteration, general expenses, and personnel costs)

Wattana, Bangkok, Thailand

The main responsibilities are:-Manage complex calendar and scheduling requirements, collaborating closely with Senior Management Teams.-Liaise with external partners and business guests as appropriate to organise meetings and ensuring clear agendas are established and Principal is briefed prior.-Organise both team and external events and run the project end-to-end, including planning, budgeting, and following up with customers-Provide and/or create reports and presentations through in-depth data gathering and process management; special projects as requested, and other administrative tasks as needed.-Drive team activities, including staff meeting agendas and notes, org-wide meetings, social outings, supply ordering, and other key logistics.

Khlong Toei, Bangkok, Thailand

- Ensuring that all Grand Sukhumvit Hotel service standards and operational procedures are adhered to in all interactions with Guests and colleagues.-Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.- Reviewing reservations and Guest preferences to ensure all standards are met.- Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.-Ensuring the highest possible revenues are generated for the hotel through upselling programs.