• Analyzing and determining the severity and commercial impact of data services problems on clients and identifying the most appropriate solution with regular feedback to all parties involved• Managing Infrastructure, Monitoring and Operations incident resolution, change and deployment processes for global teams according to company standards and customer requirements• Engaging with customers and internal stakeholders to ensure delivery aligns with expectations• Managing operational and service level agreements with internal and external stakeholders• Effective relationship building with dependent teams

• System and Infrastructure Management: Oversee and maintain all computing systems and infrastructure to ensure high availability and performance• Installation and Configuration: Set up, configure, and update operating systems, application software, and system management tools according to established requirements• Security and Backup: Implement and maintain robust security measures, backup procedures, and disaster recovery strategies to protect data and systems integrity• Support and Troubleshooting: Provide technical support, troubleshoot issues, and collaborate with vendors and other IT staff to resolve complex problems

• Presented technical solutions and issues to senior management and customers as required• Provided ownership for technical escalations for any supported customer• Ensured Engineering standards were enforced within the support systems• Provided ownership for technical escalations for customers supported within the UK and Europe

• I provided maintenance and support of hardware, software and data integrity relating to all user PC’s, application servers, network infrastructure and the internet/mail gateway. • Worked with the Commercial Manager on understanding the future needs from an IT perspective, for setting IT expenditure budgets and for forward planning capacity and network provisioning.• Administration of Microsoft Server, SQL Server, Terminal Server Farms, WSUS, VPN, Exchange , firewall, proxy, anti-spam and mail filtering, domain controllers, file and print servers.• Design and Deploy of complete SMB sites for our customers, AD, File servers, Exchange and networking• Managed data security, confidentiality and availability. This includes controlled user access, and multi-level protection against virus and other malicious infections.• Backup and restores of system primarily using BackupExec • Maintained and controlled Active Directory (AD) including that of the creation, deletion, and maintenance of user accounts, groups and all associated security parameters.• Continuously monitoring performance of server systems and resolving capacity issues (disk, CPU, memory etc.).• Liaise directly with suppliers for software and hardware procurement and specialist service providers.

At Selection Services I was team leader for the London branch of the St Johns IT team. In this role my business responsibility was to provide a communication channel between the business heads in London and the systems manager. My technical responsibility focused on extending and maintaining all aspects of the IT system. I was also responsible for looking after the branches which were made up of a local Novell file and print server and user’s workstations

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