Antonio Krugel Email & Phone Number

• Analyzing and determining the severity and commercial impact of data services problems on clients and identifying the most appropriate solution with regular feedback to all parties involved
• Managing Infrastructure, Monitoring and Operations incident resolution, change and deployment processes for global teams according to company standards and customer requirements
• Engaging with customers and internal stakeholders to ensure delivery aligns with expectations
• Managing operational and service level agreements with internal and external stakeholders
• Effective relationship building with dependent teams

Gold Coast, Queensland, Australia

• System and Infrastructure Management: Oversee and maintain all computing systems and infrastructure to ensure high availability and performance
• Installation and Configuration: Set up, configure, and update operating systems, application software, and system management tools according to established requirements
• Security and Backup: Implement and maintain robust security measures, backup procedures, and disaster recovery strategies to protect data and systems integrity
• Support and Troubleshooting: Provide technical support, troubleshoot issues, and collaborate with vendors and other IT staff to resolve complex problems

• Presented technical solutions and issues to senior management and customers as required
• Provided ownership for technical escalations for any supported customer
• Ensured Engineering standards were enforced within the support systems
• Provided ownership for technical escalations for customers supported within the UK and Europe

• I provided maintenance and support of hardware, software and data integrity relating to all user PC’s, application servers, network infrastructure and the internet/mail gateway.
• Worked with the Commercial Manager on understanding the future needs from an IT perspective, for setting IT expenditure budgets and for forward planning capacity and network provisioning.
• Administration of Microsoft Server, SQL Server, Terminal Server Farms, WSUS, VPN, Exchange, firewall, proxy, anti-spam and mail filtering, domain controllers, file and print servers.
• Design and Deploy of complete SMB sites for our customers, AD, File servers, Exchange and networking
• Managed data security, confidentiality and availability. This includes controlled user access, and multi-level protection against virus and other malicious infections.
• Backup and restores of system primarily using BackupExec

At Selection Services I was team leader for the London branch of the St Johns IT team. In this role my business responsibility was to provide a communication channel between the business heads in London and the systems manager. My technical responsibility focused on extending and maintaining all aspects of the IT system. I was also responsible for looking.

London, United Kingdom

^ Month Contract work

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