Niraksha Sharma Email & Phone Number

Edgware, Gb

London, England, United Kingdom

United Kingdom

London, England, United Kingdom

Addressed customer issues calmly and professionally, delivering quick, successful resolutions.Work in partnership with the senior management team and liaising with creditors.Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.Developed product pricing and promotions to reach revenue goals.Analysed sales and data trends to anticipate customer needs.Supported long-term business need strategies, generating customer relations feedback for process improvements.Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.Strengthened operational efficiencies through improved reporting and stock management.Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.Established clear budgets and cost controls strategies to meet objectives.Implemented innovative ideas to challenge status quo and drive KPI achievement.

London, England, United Kingdom

Reconciled all company accounts, including credit cards and expenses.Managed invoices, refunds and returns.Oversaw inventory by reviewing batch summaries and ordering based on sales trends.Identified cost savings by analysing processes and expenses.Monitored accounts payable and receivable statuses, keeping financial records up-to-date.Input sales, purchase and cash transactions.Maintained nominal and subsidiary ledgers.Responded to customer enquiries per day via phone and email.Lodged tax returns and VAT filings with HMRC.Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.Generated accurate forecasts and month-end accounts.Prepared Excel spreadsheets to track banking transactions and financial performance.Verified items billed against items received, following up with vendors to reconcile variances.

Rajkot, Gujarat, India

Provided high quality and timely executive assistance to the Head of Academy in respect of diary and correspondence management, provided briefing documents and background materials, and supported the Head of Academy in the prioritization of management and academic commitmentsManaged and reported on budgets and administered expenses where required, liaised with the finance team with regards to invoicing, purchase orders, research grants and other budgets as required.Provided administrative support to the Manager as required.Provided local support of recruitment, in collaboration with the HR Manager and Human Resources team.Supported, planned and lead a range of projects to ensure the effective allocation and use of resources.Accurately reconciled and processed expense reports for employees.Welcomed arriving visitors and directed them to appropriate meeting rooms.Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.Produced documents, updated spreadsheets and crafted presentations with outstanding attention to detail.Maintained databases and filing systems to boost team efficiency.

Rajkot, Gujarat, India

Built rapport with new and existing customers, boosting client retention rate.Kept clear, detailed customer records to maximise future sales opportunities.Adapted sales pitches and presentations to meet bespoke customer requirements.Upheld brand values throughout sales process to differentiate company from competitors.Understood market conditions, responding to fluctuations impacting sales.Provided clear, accurate quotes and estimates to prospective clients.Delivered outstanding after-sales care through regular communication with customers.Liaised with suppliers and product manufacturers to action customer feedback improvements.Achieved monthly sales and performance KPIs for improved team success.Maintained expert product knowledge for persuasive, reliable customer guidance.Facilitated smooth deliveries in line with customer requests.Processed orders and recorded transactions accurately.Grew repeat customer spending through regular updates on new products and services.Tracked customer satisfaction rates and resolved reported complaints.

Masters Of Business Administration, Business Administration, Management And Operations

Bachelor'S In Computer Applications, Computer Science