A highly motivated IT professional having 11+ years of experience in the Energy and Utilities Industry delivering high quality results.Career Highlights and Qualifications : 11+ years’ Information Technology experience in developing strategic technology plans, providing solution architecture and engineering direction in systems analysis, design & implementation for Customer Service applications. Ensured solution is in accordance to industry standards, meets the enterprise framework requirements and follows client guidelines. Assigned as IT Single point of contact for Regulatory Operations and Tariff Design organization to facilitate advice filing with CA Public Utilities Commission for regulatory projects.  6+ years’ experience in leading IT projects in the customer-facing and impacting platforms (General Rate Case, Integrated Postal Compliance, Payment Posting).  Expert in Customer Service System (CSS) solutions like Service Billing, Account Receivables.  Collaborated with business clients to draft and finalize advice filing with CA Public Utilities Commission, for various mandate initiatives.  Collaborated on complex data processing initiatives with third party entities (Energy Assistant Fund, HP, MAB) and designed data sharing for various programs like Alternative Billing, On Bill Loan Repayment.  Ensured that Information Governance policies and standards related to naming convention, data types, data referential integrity are applied for CSS data. Demonstrated experience in executing projects using SDLC life cycle methodologies (Waterfall, RUP).  Demonstrated strong ethics, leadership, interpersonal skills, oral and written communication in all engagements and exercised good judgment while managing risks.  Integrated systems across multiple technology landscapes including Mainframe, and Client Server.