Nirav Patel Email & Phone Number

Versatile and goal oriented professional with proven success in tracing, diagnosing and rectifying network faults.Displayed skills in investigating complex system malfunctions, isolating causes of errors due to servers, storage, network and more.Experience in ensuring well-designed monitoring solution is in place to maximize service ability across all storage arrays and networks.Innate strengths in handling different aspects of service desk, end user support, infrastructure support, disaster recovery management and security implementation.Exceptional skills in delivering projects of multiple network domains, conducting feasibility study, analyzing Infrastructure shortfall and providing customize solutions to meet customer requirement.Proven experience in Network Infrastructure planning, Network commissioning and troubleshooting network faults related to routing and switching, Network monitoring for Fixed Access devices.

Listed skills include Microsoft Office, Ptc Creo, C, Matlab, and 1 others.

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  Information Technology System Support Engineer

  Nbn® Australia

  Feb 2023 - Present - Melbourne, Victoria, Australia

  • Windows and MAC OS Roles: Planning, coordinating, and managing the daily schedule for technical support team assigned.• Supporting and troubleshooting windows 7, 8.1, 10 and Mac OS 10.11, 10.10 and 10.9 Supporting Windows and Mac OS printer server Creating images and application packages on SCCM.• Configuring computers, communications devices and peripheral equipment.• Accountable for technical issue resolution including diagnosis of problem, recommendations for workarounds, and defect correction.• Works cooperatively with IT Service desk, technicians, and customers to ensure the highest quality of service, and the quick resolution of critical technology issues.• Hands-on experience with modifying accounts, groups, and password resets/unlocks in Active Directory.• Provided level three support for all corporate users as well as executive members, including connectivity through VPN, replaced and upgraded mobile user equipment, and participated in ongoing refresh projects.• Refer major hardware or software problems or defective products to vendors or technicians for service Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.• Perform the testing on the Pilot users and the organisation machines after the deployements and the patching.• Maintaing the assets using the intune and the SCCM.• Deploying the softwares and the applications to the users machines using AD and SCCM.• Working closely with the EUC team with the patching and the deployemets and updating the policies on the user machines as per the client requirements.

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  University Of Newcastle

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