Norman Stephan Email & Phone Number

Atlanta Metropolitan Area

Hartsfield Jackson Atlanta International Airport

Responsible for the identification, troubleshooting and maintenance of industrial and commercial instrumentation and control systems. Knowledge of procedures and technical concepts within own area, and understands regulations and standards for own area. Evaluates and resolves problems by reviewing multiple sources of information and drawing conclusions..

Greater Atlanta Area

 Architect and implement data collection strategies. Utilize Tableau for system analytics. Customer liaison with service and monitoring. Deliver customer reports with savings and system change suggestions. Support field techs with advanced solutions and design suggestions.

Greater Atlanta Area

  Use preexisting BMS to collect data trends. Design and implement new strategies to automate collection processes. Onboard new customers and sites for alarms, trending and energy controls. Disseminate new systems abilities, find solutions toward agenda and streamline manual collections when possible. Evaluate old processes in order to design new.

Greater Atlanta Area

 Provide backup abilities to the Team Lead when needed. Implement new processes and technical advancements to help enhance dispatcher performances. Support Canadian area in technical solutions for all in house computer and software applications. Provides interim technical solutions over the phone to the customer until the appropriate technical staff.

Kennesaw, GA

 Level 3 Technical support. Supervise up to 30 technical agents on a help desk.  Manage all HR aspects for Help desk Department.  Analyze statistical information for volume, customer SLAs, and customer satisfaction. Utilized SQL and Access for ad/hoc reporting and daily reports.  Create retail history presentations for customers, teams, and site.