Responsible for the identification, troubleshooting and maintenance of industrial and commercial instrumentation and control systems. Knowledge of procedures and technical concepts within own area, and understands regulations and standards for own area. Evaluates and resolves problems by reviewing multiple sources of information and drawing conclusions. Assists less experienced team members in using technology. Completes a variety of non-routine technical assignments independently.

 Architect and implement data collection strategies. Utilize Tableau for system analytics. Customer liaison with service and monitoring. Deliver customer reports with savings and system change suggestions. Support field techs with advanced solutions and design suggestions.

  Use preexisting BMS to collect data trends. Design and implement new strategies to automate collection processes. Onboard new customers and sites for alarms, trending and energy controls. Disseminate new systems abilities, find solutions toward agenda and streamline manual collections when possible. Evaluate old processes in order to design new procedures for remote and automated functions. Field questions and alarms, diagnose cause and submit suggestions for repairs. Schedule HVAC and lighting for events. Control setpoints per equipment recovery. Maintain alarm triggers and control notification flow. Preempt issues with analytics to save energy cost. Monitored and examined data gathering systems to track energy consumption. Remote technical support for BMS and field personnel

 Provide backup abilities to the Team Lead when needed. Implement new processes and technical advancements to help enhance dispatcher performances. Support Canadian area in technical solutions for all in house computer and software applications. Provides interim technical solutions over the phone to the customer until the appropriate technical staff can arrive at the customer site. Six Sigma Certification resource for team.

 Level 3 Technical support. Supervise up to 30 technical agents on a help desk.  Manage all HR aspects for Help desk Department.  Analyze statistical information for volume, customer SLAs, and customer satisfaction. Utilized SQL and Access for ad/hoc reporting and daily reports.  Create retail history presentations for customers, teams, and site managers. Direct customer interface for help desk procedures. As Customer Liaison, delivered reports and presentations to the client. Redefined customer requirement to the agents.  Assist in transitioning in new accounts, creating run books, SLA and DOU. Supervise migration of networks and systems. Supervised the implementation of new call tools and report software.