Prathima N Email & Phone Number

Bengaluru, Karnataka, India

Business Analyst - Business Process Mapping Specialist | London Stock Exchange GroupFeb 2024 - Present | Bangalore, KarnatakaKey Responsibilities & Achievements:Supported the implementation of the Digital Operational Resilience Act (DORA), ensuring alignment with stakeholders across the organization.Utilized LeanIX for enterprise architecture management, optimizing IT landscapes through application portfolio management, business capability modeling, and technology risk management.Guided stakeholders in using LeanIX to align technology and services with business objectives, improving delivery efficiency.Collected and structured stakeholder data in Excel for analysis and decision-making.Managed project progress with Asana, ensuring accurate updates and collaboration.Worked with senior Business Analysts to address challenging stakeholders and ensure successful outcomes.Mapped business processes and data flows using BPMN in Blue Works Live (BWL), enhancing process clarity.Business Continuity & Testing Specialist (BCM)Conducted Business Impact Analysis (BIA) to prioritize recovery efforts and develop Business Continuity Plans (BCP).Interpreted Business Continuity Risk and Group Operational Resilience (GORP) policies, aligning BCP testing with regulatory standards.Facilitated BCP scenario testing and supported annual IBS scenario tests, ensuring BCPs met compliance.Collaborated with Business Continuity Managers (BCOs), peers, and Business Managers to meet organizational testing standards.Proficient in Microsoft Office 365, Teams, SharePoint, and MetricStream for managing BIA and BCP artifacts.Ensured the development and approval of BCPs, defining clear recovery procedures in line with BIA priorities.Focused on driving operational efficiency, process optimization, and business resilience through collaboration and strategic decision-making.

India

Demonstrated exceptional leadership by overseeing nationwide operations, resulting in a phenomenalgrowth rate of 11.88% within one year. Played a pivotal role in spearheading the conception andexecution of subscription video-on-demand over-the-top streaming products.Accomplishments:Gather intelligence on business requirements by interviewing stakeholders and analysingworkflows and procedures.Conduct user acceptance testing to ensure new software solutions meet all business needsIdentify performance issues and potential improvement areas.Translated stakeholder requirements into concrete deliverables such as user cases, functional specifications, and process and data model diagrams.Provided analytics and decision-support tools to advance clients’ restructuring and consolidation strategies.Skilled in JIRA management, backlog refinement, gap analysis, and creating detailed Test Cases for User Acceptance Testing (UAT).Proficient in handling multiple projects simultaneously while fostering positive relationships in diverse environments.Involved in creating and updating product backlog through Backlog refinement sessions along with Product Owners. Conducting Gap Analysis to identify the differences where business would like to be.Highlights:Completed in-depth analysis of client tools, programs, and processes, and made suggestions that increased efficiency by 55%+ and reduced cost by up to 16.8%.Facilitated on-time, under-budget launch of new business software.Has proven ability to lead and facilitate SCRUM ceremonies, ensuring effective collaborationamong cross-functional teams.

India

Drove the team to remarkable achievements, realising an exceptional growth rate of 80% over a year. Proactively identified solutions to enhance the Operation team's capabilities.Accomplishments:Conducted insightful training sessions on scrum processes and BA methodologies for project personnel, enhancing overall team efficiency and productivity.Experienced in complete Waterfall and Agile Methodology, such as Requirements Analysis, Design, Implementation, Functional Testing, UAT Testing, Quality Control and Deployment.Wrote User stories and Guided the development teams to break down large and complex userstories into simplified versions for execution.Highlights: Proficient in defining and managing requirements across the lifecycle, ensuring alignment with project goals and objectives.Skilled in multi-team collaboration at a global level, ensuring comprehensive project scopedefinition and execution.

Bengaluru, Karnataka, India

Equipped with an extensive skill set encompassing stakeholder management, tax concepts, project oversight, and technical proficiencies. Committed to fostering a collaborative environment and ensuring exceptional quality in tax returns for client satisfaction.Accomplishments:Maintaining a balanced relationship with the Vendor, Fulfilment and Sales team. And also Handling escalations and queries.Review of testing results and defects to determine/assess impact to overall project plan and implementation schedule.Facilitated SCRUM ceremonies (Backlog grooming, Sprint Planning, Retrospectives and Daily Stand-Ups).Highlights:Providing floor support, coaching and feedbacks to the TMs to enable them to improve their performance.Maintained balanced relationship with the Vendors, Fulfilment and Sales teams. Being a Subject Matter Expert, I was responsible for cascading the updates, identifying, and analysing the process gap.

Bengaluru, Karnataka, India

Processing the Loan as per training imparted and meeting the functional goals and SLA. Updating the information in the CORE (Common opportunities, Results and Experience) application and sending the mail to the fulfilment team.Accomplishments:Reviewed and demonstrated a strong understanding of moderate to complex tax concepts related to partnership and corporate tax returns.Ensured exceptional quality and timely delivery of tasks assigned to associates, fostering asupportive work environment.Conducted training sessions and provided day-to-day assistance to associates and advanced associates, enhancing their tax knowledge and understanding.Handling internal and external escalations and queries. Provided the side by side of the process for BLC’s and LOB heads.Work Allocation, Team Utilization reports, AHT and RPH reports, Order Billing Reconciliation reports and Process Improvement calls with State side partners.