Nichole Schuyler Email & Phone Number

Denver, Colorado

Denver

-Provide Tier II level technical support to Optiv employees, serving as an escalation path for Tier I analysts-Provide specialized technical support for members of ELT-Set up and support conference meetings in the Denver area.-Analyze and appropriately handle suspected phishing attempts as they are reported.-Assist in testing and implementing updates to Mac imaging.

Greater Denver Area

-Answered and directed phone calls.-Reviewed and submitted purchase orders for the three Denver locations as they were created by inside sales reps with an effort to reduce processing costs while still emphasizing the best possible customer experience.-Updated expense spreadsheets as necessary-Handled purchasing of all office supplies for the main Denver location as necessary-Expedited all purchase orders for the three Denver locations, especially hot and UPS Red, to ensure product will arrive on time, and communicate with inside sales rep if deadline will not be met.-Ensured accurate processing of pack slips for outgoing sales orders from the day before for the main Denver location.

Colorado Springs, Colorado Area

Handled quick over the counter fixes and diagnosticsConsulted clients on options for repair of their unitsMaintained accurate records of all units checked inAssisted DCI with getting new training out to part time Consultation AgentsProvided backup for Operations Agents when necessary

Colorado Springs, Colorado Area

Assisted guests with finding the appropriate electronics to fit their lifestylesHelped team increase printer attach rate by 7%Ensured all displays were operational and in optimal condition for guests to fully experience them