Nicholas White Email & Phone Number

Remote

Remote

Resolve existing customers' cases in a courteous and timely manner while ensuring that all necessary information, options, and acceptable solutions are provided.Demonstrate good judgment towards complex situations by negotiating and making decisions when needed.Make sure that all customers' inquiries and escalations are properly and efficiently handled by.

Remote

Supporting the online sales channel for Apple retail employees and external customers. Provide timely and accurate information to incoming customer order status and product knowledge requests by phone.Assist with processing customer orders, returns, billing concerns. And exchanges according to established department policies and procedures.Partner with.

Remote

Initially hired as a Lifestyle Consultant providing white-glove Concierge service for American Express Platinum Card Members. Responsibilities include full-service assistance for dining reservations, ticket purchases, tours, destination, and other various requests. I was also designated as the team’s point of contact for any non-HR related issues and.

Remote

Inbound live answering service for multiple clients. Primary responsibilities include assisting with basic account questions, message relays, work order submissions, and order placement.

My primary role is Tier 2 senior advisor for multiple lines within the business including iOS, WatchOS Beats by Dre, and MacOS. As a Tier 2 senior advisor, I’m responsible for taking escalations from tier 1 support to help in a variety of duties. We also serve in a supervisory role to act and make decisions on behalf of Apple’s best interest for granting.

Waco, TX

My primary job was to utilize detailed troubleshooting in order to process product technical support phone calls and emails regarding internal products, websites, and systems. Additional responsibilities include creating and maintaining database and spreadsheet information. This also required FAQ, Knowledge Base, and technical document writing.Providing.

Temple, TX

Core responsibilities were to assist customers with most aspects of account management including issues with cancellations and retention of business, billing, finance, customer service, and device/network issues.Handled troubleshooting and resolution of issues with mobile devices and the cellular network.Multiple months assisting with senior support.

Waco, TX

My primary role was direct management of the PC services division, along with daily oversight of PC sales. Along with my supervisor duties, I also was responsible for technician duties which included PC diagnostics and repair, new PC setup, and onsite installation services.I was responsible for the interview and hiring process for both groups, and handled.

Waco, TX

Home Sales:My primary role was within the home sales organization. I was responsible for taking inbound sales calls and assisting customers on setting up a full-solution order based on any range of needs. This included basic use, gaming, and small to medium networks. I also served as a subject lead regarding technical resources and product knowledge to.

Hitachi: Worked with the launch of the Hitachi contract doing customer service, technical support, and sales. Specifically took care of technical issues with the notebooks including diagnostic testing, troubleshooting, and setting up orders for replacement parts.SONIC|blue: Handled technical support, sales, and customer service over the phone and email..