I am an experienced Technical Support Specialist with a focus on troubleshooting and supporting cloud-based platforms and online tools. My expertise lies in diagnosing and resolving issues for Platform-as-a-Service (PaaS) offerings such as Quickbase, ensuring seamless user experiences and minimal disruptions.I specialize in providing technical assistance for online platforms, tackling software bugs, connectivity issues, and user errors. I thrive in high-pressure situations where rapid troubleshooting is essential, and I have developed strong communication skills to work effectively with clients and global teams.In addition to my support role, I automate key aspects of testing and data preparation using Python, streamlining troubleshooting processes and improving efficiency. My skills in automation help reduce manual workloads, allowing me to focus on more complex issues and deliver faster results.Having worked with cross-functional teams, I support both customers and internal stakeholders by sharing use case scenarios and providing clear, actionable guidance. Bilingual in English and Bulgarian, I bring a customer-centric approach to every interaction, continuously improving service quality and technical outcomes.Passionate about online platforms and cloud technologies, I am dedicated to staying up to date with the latest industry trends, ensuring that the solutions I provide are innovative, efficient, and aligned with client needs.