Camel and Tortoise is on a mission to make the world more connected and less isolated.The company works across multiple disciplines including theatre, film, comedy, audio, and emerging technologies, and specialises in telling comedic stories, with a heart of truthfulness and honesty, and stories for young audiences. The company is particularly interested in human relationships and the light and dark within them.

Deployed across the 360 of Manageable in order to accelerate the pace of implementation of strategic initiatives and projects with the purpose of scaling the organisation's impact.Conducted comprehensive market analysis to select suitable CRM solutions. Evaluated systems to ensure stakeholder satisfaction and successfully led the implementation of two separate CRM solutions ensuring operational efficiency.Audited company data thus ensuring accuracy and integrity. Enabled the whole organisation to be more efficient and confident in their work.Built reporting dashboards in Metabase for stakeholders to self-serve their own analytics. Praised by stakeholders for the ease of use of the dashboards and the time saved after their development.Gained comprehensive expertise in the product suite. Identified strengths and weaknesses in products through in-depth analysis and developed enhancements to improve product performance and user satisfaction. Additionally aided in technical testing of products to improve user experience.Established successful strategic partnerships with external organisations for marketing and product development purposes.Provided capacity to the Customer Success Team during the establishment of that pillar of the business. Continually praised by the Customer Success Team for my hard work and the rigour that I brought to the team.Aided in the setup and delivery of internal and external strategic marketing events. All events were a success and boosted the brand of Manageable in a positive and lead generation manner.Formed a strong basis of the Organisation pillar of the business. Regularly collected employee feedback on their working life at Manageable, provided suggestions for culture improvements, and assisted in the crafting of team days as well as wider HR-related topics.Ran coaching sessions for team members ranging from the C-suite to more junior members. Sessions were praised for being helpful and effective.

Managed a portfolio of complex accounts, and acted as a main point of contact to sustain high customer satisfaction ratings. Provided consulting advice based on client situations and needs.Secondment to a client site where I worked alongside their Strategic CRM team. Built effective working relationships with clients whilst developing an understanding of how that team operated.Cultivated strong relationships with key decision-makers (e.g. C-Suites of S&P 100 companies) and became a trusted advisor on topics related to AI to support client understanding and usage.Identified new opportunities to develop accounts’ consumption and path to scale through use cases andother campaigns/channels. Additionally, identified weaknesses and threats in order to solve them and provide the best client services.Development, sizing, and validating new opportunities with top-down and bottom-up Business Cases.Built processes, tracking, and reporting tools needed to ensure contract renewal and provide the right structure for upsell opportunities.Proficient in many tools including Salesforce, Microsoft Office, Google Suite, Highspot, Gong, and Sigma.Served as a liaison amongst Customer Success, People, Sales, Project Management, Data Science, and Brand Content teams.

Initially hired as a Customer Success Associate but quickly transitioned into a Project Management role to help fill company gaps.Responsible for the implementation and delivery of all (Generative AI-powered) digital marketing campaigns for clients with revenues above €1bn - hit all client targets.Took ownership of the end-result of these campaigns and coordinated with international cross-functional teams, within a fast paced environment, to drive business results.Founding member of the first Global Operations Engagement Committee - an international team that leads ideas, feedback, and solutions proposals for both process and culture enhancement.Advising clients on both their short and long-term strategies in utilising Persado's Motivation AI.

Selected to be a member of The Old Vic's highly competitive Theatre Making Development Scheme.Trained by industry leaders in Theatre Making, Directing, Producing, Writing, and more niche Theatre Making disciplines.Developed original work in conjunction with The Old Vic which was highly praised and led on to further professional theatre directing opportunities.Shadowed and observed professional theatre productions at The Old Vic in the rehearsal and tech processes and networked with many industry professionals.

Selected as one of the top 1% of ~3000 candidates for Jumpstart's 25th cohort.

Led a team in designing a QA program for global contact centre and providing a guide to automation options to be implemented into existing QA systems - increased calls checked by over 60%. Presented to senior stakeholders (pleased with business value provided) and noted for presentation style, consideration of company values and effective team work.Built reporting and recommendations (acknowledged for being well thought through/their breadth) for economic downturn changes made to PSC underwriting portfolio. Praised for making progress (individually and by contributing to others’ work) throughout ambiguous situations, attitude, humility, work ethic, intelligence and ability to quickly adapt and self-reflect.

Based within Wales Probation Services.Developed a rolling schedule for programs using VBA. Constructed forms, allowing administrators to log scheduled programs which automatically populate a rolling delivery schedule - implemented nationally with no problems.Analysed and created financial report templates for internal use and developed scalable financial models.Analysed local and national crime databases to ensure data integrity.Identified incorrectly recorded outcomes, allowing records to be amended, improving performance.Analysed ‘neutral’ terminations (over 50% of performance outcomes) to provide business insights that enabled improved practice. Joined operational staff delivering interventions to service users to understand processes involved.Developed communication skills with people who, at times, could be challenging to communicate with.

Responsible for serving customers from many demographics. Effective communicator, including complaint resolution.Cash handling was a key element of the role, requiring exemplary levels of accuracy and integrity.Given responsibility for an identified department within the store. Best performing department in the store.Recognised for customer service, flexible approach and willingness to undertake additional shifts at short notice.

Represented the UK at the 23rd World Scout Jamboree in Japan - selected in the top 15% from across Wales to participate.Wales’ media and communication lead. Coordinated with global media outlets and developed a social media presence. Received accredited training in media communication.Undertook a range of fundraising activities, including giving presentations to wide-ranging audiences.