Olivia Lucy, M.A. Email & Phone Number

Houston, Texas, United States

• Developed and implemented a 16-week-long, objectives-based, virtual instructor-led program for over 80 multilingual participants using the Google Suite, Zoom, and the Seesaw Learning Management System (LMS).
• Identified trends and drove change for improvement by weekly discussing documented and maintained records of online learning programs.
• Facilitated the end-to-end production of an interactive workshop, informed by adult learning principles, for 100 participants as part of an organization-wide Diversity, Equity, and Inclusion (DEI) initiative, and.
• Collected data from needs analysis to inform course creation and monitored key performance indicators 3x-5x weekly, both informally and formally for recordkeeping systems to reach 100% growth.
• Evaluated participant performance throughout learning experiences for future improvements; achieved 90% passing rate.
• Trained and supported 40 adult clients for an online program via Google Suite, Zoom, and screen recording software resulting in 88% successful program participation.

London, England, United Kingdom

• Utilized Adobe Photoshop and InDesign to author the annual yearbook and supporting materials.
• Managed photo and text submissions from over 30 faculty members, met deadlines early, and coordinated the distribution of 500 copies.
• Trained an educator in Pondicherry, India for one week in intensive in person sessions regarding educational best practices.
• Project managed a team of 12 with multiple projects simultaneously, to ensure performance, quality, and timelines were met.

Master Of Arts - Ma, Literacy Learning And Literacy Difficulties

Bachelor Of Science - Bs, Early Childhood