Olivia Patrick Email & Phone Number

United States

Redmond, Washington, United States

I oversaw the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including but not limited to, customer and product operations, merchandising, and talent development. Regularly collaborated with my leadership team and provided support to other stores. My greatest accomplishments included coaching and mentoring a high performing team that consistently exceeded goals and having one of the highest sales per square foot in the region during my time as leader.

Bothell, Washington, United States

Provided support over the phone and via email, reviewing and analyzing customer bills and answering general inquiries about service. During outages, would work with various departments to provide coordinated responses to customers regarding outage status and expected renewal of services. Accessed customer records and updated and organized data, initiated service order requests ranging from power outages, gas emergencies to home inspections. Standout achievements include a Star Award for Excellent Customer Service.

Cabazon, California, United States

Oversaw the cashier team and assisted with day-to-day functions of our store. My main duties included ensuring all POS registers were always settled, dropping the days revenue, addressing employee and customer complaints or requests, and resolving price checks for customers coordinating with other stores in the area. Standout successes include highest conversion rate and CSAT scores in our district as Lead.