• Manage and scan new patient paperwork brought by EMT’s into our hospital’s computer system for all ournursing staff to have on file, all in compliance with HIPPA standards• Setup doctors’ appointments, CT scans, ultrasounds, bone scans, as well as setting up punctual transportation with ambulances to the required destinations. Also requires me to prepare packets containing the patients’ vital paperwork for technicians performing the above procedures at the receiving facility• Worked under the pressure of emergency circumstances where lives are at stake and every second counts• Communicate to our nursing staff over walkies as well as the overhead speaker to relay important information• Interact directly with patients and family members to make them feel at ease and welcome• Quickly learned and grew proficient with proprietary hospital software

• Manage and scan new patient paperwork brought by EMT’s into our hospital’s computer system for all ournursing staff to have on file, all in compliance with HIPPA standards• Setup doctors’ appointments, CT scans, ultrasounds, bone scans, as well as setting up punctual transportation with ambulances to the required destinations. Also requires me to prepare packets containing the patients’ vital paperwork for technicians performing the above procedures at the receiving facility• Worked under the pressure of emergency circumstances where lives are at stake and every second counts• Communicate to our nursing staff over walkies as well as the overhead speaker to relay important information• Interact directly with patients and family members to make them feel at ease and welcome• Quickly learned and grew proficient with proprietary hospital software

• Ensured that every customer was met with a smile and inviting attitude• Stocked and managed inventory dropped off by our trucks on to our sales floor. Led a team and decided where and how we’d present items on the sales floor• Worked in a variety of departments such as apparel, footwear, food, and bedding. As a result, I had to learn and adapt quickly to be able to assist customers with whatever questions they had about our products• As one of the two employees who was fluent in Spanish, I was able to increase sales by 20% as we helped make people from different backgrounds feel more at home

• Managed and trained 5 incoming employees about customer service policies, incentivizing the rewards program to customers, ordering product from other stores, opening/closing procedures• Explained seasonal products and the pros and cons of their respective technologies to customers for specific use scenarios• Achieved one of the highest amounts of customer credit card sign-ups in the store• Cross trained between apparel and footwear departments to increase productivity in both when assistance was needed• Mediated sales involving customers that could only speak Spanish and co-workers that could not, increasing customer base by 25%