William Shields Email & Phone Number

Austin, Texas, United States

- Supervise all Customer Care members and workflows- Provide direction and training to all team members- Maintains customer records by updating account information- Resolves product or service problems by clarifying the customer's complaint; determining the cause of problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Recommends potential products or services to management by collecting… Show more - Supervise all Customer Care members and workflows- Provide direction and training to all team members- Maintains customer records by updating account information- Resolves product or service problems by clarifying the customer's complaint; determining the cause of problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Recommends potential products or services to management by collecting customer information and analyzing customer needs- Prepares product or service reports by collecting and analyzing customer information Show less

Greater Seattle Area

Bringing you the state-of-art products and best VRS experience possible to your workplace needs including small business, educational, not-for-profit organizations, corporation, federal as well as Video Remote Interpreting needs.

Austin, Tx

Provide direct support to customers whose network or other related Videophone issues are too advanced for Tier 2 support to resolve. These contacts could come in via video calls and emails. Also provide support to the Enterprise Video Solution sales engineers as well as Engineering.

Austin, Tx

Provide direct support to customers who have escalated technical support needs. Contacts could come in via videophone calls and emails. Provide support to Customer Experience personnel.

Austin, Tx

Load and unload packages in fast-paced environment and efficiently; use scanning equipment and load packages for delivery; designate packages to their assigned routes

West Chester, Pa

Wash, clean and refurbish used vehicles using cleaning solutions; prep new vehicles for lot; clean returned rental vehicles

Washington, D.C.

- Lead point of contact for Computer Lab Assistants- Lead training sessions for Computer Lab Assistants- Led Computer Lab employees meetings- Delegated tasks for all Computer Lab Assistants- Escalation point for technical issues- Keep inventory Computer Lab supplies

Washington, D.C.

- Performed troubleshooting on Apple/Windows platforms- Set up and troubleshoot audio/video equipment- Troubleshoot printers and mobile devices- Installed and troubleshoot software- Provide assistances as requested by students- Report any issues to Computer Lab Leader- Perform duties as tasked by Computer Lab Leader

Washington, D.C.

Associate'S Degree, Network Systems Administration

Related coursework: Technical & Business Writing, Routers, Advanced Routers & Switching, Networking with TCP/IP, and more.

139 Credits Earned, Accounting & Information Technology

Activities and Societies: Kappa Sigma Fraternity