Omar S. Email & Phone Number

Livermore, Ca, Us

United States

South San Francisco, California, United States

Manage Virtual Desktop Environment - Azure Virtual Desktop & Windows365 EnterpriseClient side vulnerability Management and remediationManage application packaging and deployment using SCCM, Intune, and AirWatch. Oversee endpoint management systems in a windows and IOS environment including device management, endpoint security, and group policiesManage Active Directory, Azure AD, Intune, and Okta federated infrastructureManage Managed Service Providers (MSPs)Collaborate with facilities and helpdesk in the setup, maintenance, and troubleshooting of applications and devices

Hayward, Ca

Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Trained users and supported a variety of problems with hardware and software.Performed root cause analysis to diagnose system faults.Managed IT inventory through full life cycle.FDA regulated & GMP environmentWorked with Windows 7/10, Cisco Voip, Blue Jeans, Cisco, and webEx systems.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Trained junior members of IT team regarding network security and troubleshooting .Provided day to day support of on-site and remote users.Managed IT inventory.

Livermore, Ca

Managed client accounts and a team of desktop support technicians for various clients throughout the Bay Area.Aligned office departments and increased inter-department communication and data sharing. Supervised and provided direction for six technical direct reports regarding network activities. Collaborated with clients from concept through final delivery of product or service.Recruited, trained and supported help desk technicians and representatives. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Monitored problem management database and followed up with assigned personnel to ensure timely resolution of problems.Performed staff scheduling and provided training materials for staff.Followed up with customers to identify areas of improvement.

Oakland, Ca

Support/implement migration to GAD (Global Active Directory) Manage site wide hardware refresh and migration to Windows 7Assist in LAN upgrade (Patch downs, run cables, wireless, Cisco VPN)Manage Ticket Queue (Lowered the average count of open tickets in queue from a high of 124 in June 2012 to between 25-30 at present)Six Sigma yellow belt Implemented first and second level procedures to improve ticket resolutions. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Designed and implemented wireless warehouse Motorola barcode scanners and Zebra wireless printers.Supported SAP Migration and testingSupported migration to Global Active Directory across multiple regions .Six Sigma yellow belt projects Rewrite SLA’s to improve response/resolution times from 3-5 days to 2-3 days. Printer reduction to reduce overall cost.

Cupertino, Ca

Strategic IT Consulting, including business plan & sales strategy development. Manage IT infrastructure and systems, from planning to implementation with a focus on small to medium size businesses.Managed the service desk consisting of 5 employees and conducted performance evaluations.Backed up Customer Success Manager with clients during and after on-boarding.Created documentation and procedures on start-up, shut down and first level troubleshooting of processes to help desk staff.Recruited, trained and supported help desk and desktop support technicians and representatives.Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.Followed up with customers to identify areas of improvement.Performed staff scheduling and provided training materials for staff.Monitored problem management database and followed up with assigned personnel to ensure timely resolution of problems.

Cupertino, California

Managed entire IT operations of the campaign with 1 direct report.Communicated on a daily basis with customers concerning data exchange and technology integration.Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.Designed and led the implementation of a campaign-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.Recommended and installed upgrades and helped businesses to plan for technology to match growth.Collaborated with customers concerning data exchange and technology integration.Conducted daily system monitoring, verifying the security, integrity and availability of all hardware, server resources, applications and key processes.Worked closely with executive management teams to plan, develop, coordinate and execute strategies aligned to the client's vision, mission and purpose. Mixed Windows, Mac OS, Blackberry, IPhone environmentCut overall support costs by overhauling the IT department and processes.Implemented a ticketing system, asset tracking, better system security.Mixed environment of 85% Mac OS and 15% Windows, hosted Exchange, OS X Server (snow Leopard)

Stanford, California

Provide level 2 and 3 support to faculty and staff at the School Of Medicine.

Started at Stanford as a 1st level Help Desk Analyst and worked my way up to the position of Senior Desktop Support.Provided Desktop support in a mixed environment supporting Windows and Mac OS systems, Exchange, Office 2000-2007, Mac Office 2004-2008Supported medical research labsHospital applications Epic, Carecast, Account administration server 2003, and Exchange,PDA/smartphones, Good Server, BESMaintained Hardware Software inventory

Provide Phone and desktop support for local and remote users. Sole Help desk/desktop support for a user base of about 250 users. Managed day to day operations of the I T department, maintained inventory, purchased hardware/software as needed.

Achieved a steady 90% resolution rate in a high volume and fast paced call environmentLead the project team in migrating from Windows 98 to Windows 2000Build and configure new systems and images per department standards.MS Exchange account administrationNew hire training on IT systems and policies.

Systems Administration, It

Education record