Omar S. Email & Phone Number

Livermore, CA, US

United States

South San Francisco, California, United States

Manage Virtual Desktop Environment - Azure Virtual Desktop & Windows365 EnterpriseClient side vulnerability Management and remediationManage application packaging and deployment using SCCM, Intune, and AirWatch. Oversee endpoint management systems in a windows and IOS environment including device management, endpoint security, and group policiesManage.

Hayward, CA

Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Trained users and supported a variety of problems with hardware and software.Performed root cause analysis to diagnose system faults.Managed.

Livermore, CA

Managed client accounts and a team of desktop support technicians for various clients throughout the Bay Area.Aligned office departments and increased inter-department communication and data sharing. Supervised and provided direction for six technical direct reports regarding network activities. Collaborated with clients from concept through final delivery.

Oakland, CA

Support/implement migration to GAD (Global Active Directory) Manage site wide hardware refresh and migration to Windows 7Assist in LAN upgrade (Patch downs, run cables, wireless, Cisco VPN)Manage Ticket Queue (Lowered the average count of open tickets in queue from a high of 124 in June 2012 to between 25-30 at present)Six Sigma yellow belt Implemented.

Cupertino, CA

Strategic IT Consulting, including business plan & sales strategy development. Manage IT infrastructure and systems, from planning to implementation with a focus on small to medium size businesses.Managed the service desk consisting of 5 employees and conducted performance evaluations.Backed up Customer Success Manager with clients during and after.

Cupertino, California

Managed entire IT operations of the campaign with 1 direct report.Communicated on a daily basis with customers concerning data exchange and technology integration.Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.Designed and led the implementation of a campaign-wide enterprise security.

Stanford, California

Provide level 2 and 3 support to faculty and staff at the School Of Medicine.

Started at Stanford as a 1st level Help Desk Analyst and worked my way up to the position of Senior Desktop Support.Provided Desktop support in a mixed environment supporting Windows and Mac OS systems, Exchange, Office 2000-2007, Mac Office 2004-2008Supported medical research labsHospital applications Epic, Carecast, Account administration server 2003.

Provide Phone and desktop support for local and remote users. Sole Help desk/desktop support for a user base of about 250 users. Managed day to day operations of the I T department, maintained inventory, purchased hardware/software as needed.

Achieved a steady 90% resolution rate in a high volume and fast paced call environmentLead the project team in migrating from Windows 98 to Windows 2000Build and configure new systems and images per department standards.MS Exchange account administrationNew hire training on IT systems and policies.

Systems Administration, It

Education record