Pablo M. Email & Phone Number

Toronto, Ontario, Canada

Design and build custom online portals for customers using proprietary software platform• Work closely with Account Managers and follow specific project briefs to execute projects• Project manage customer projects through the customized online platforms using a variety ofdigital tools including: Project management software (JIRA), Google Apps, Video developmentand streaming software, Document digitization software, Web meeting software, Analyticssoftware• Troubleshoot and respond to client technical issues• When required, liaise with clients and third-party vendors ensuring an exceptional customerexperience• Responsible for new project start up, resource planning and customer satisfaction feedback

Vancouver, British Columbia, Canada

- Led UX research and design from initial concept to application development- Developed user stories, wireframes and functional prototypes for the application- Collaborated closely with developers to develop a functional beta version of the Seguro decentralized application

Scottsdale, Arizona, United States

- Headed Qualitative/Quantitative market research on product that determined the price point for manufacturing- Facilitated monthly ideation and research workshops based around design thinking methodologies- Research and design for website in development

Guadalajara, Jalisco, Mexico

- Coordinated two collaborative innovation challenges with multidisciplinary students (ITESM,ITESO)- Executed competition research and analysis for 17 major real estate developments in 3 states as part of the commercial intelligence research- Conducted and implemented new sales experiences that saw an increase in sales by 4 homes per month for 3 developments- Collaborated in redesigning the commercial intelligence/innovation department to adopt design thinking methodologies

Ajijic Centro, Jalisco, México

Perform duties, such as study property listings, interview prospective clients and accompany clients to property sites. Assisting in marketing activities including content development, advertising and event planning.

Bachelor'S Degree, Major In Anthropology Minor In Economics

Diploma, User Experience Design