Software Support Analyst
Current# Managed a hardware asset database for the Google project, analyzing over 3,000+ assets with Excel and SQL, improving data retrieval efficiency by 30%.# Addressed and resolved over 1,200+ asset-related tickets and queries per month from Google project employees using ServiceNow, achieving a 98% satisfaction rate.# Regularly cleaned, validated, and updated database entries in Excel, using advanced formulas and pivot tables to maintain accuracy.# Conducted data analysis… Show more # Managed a hardware asset database for the Google project, analyzing over 3,000+ assets with Excel and SQL, improving data retrieval efficiency by 30%.# Addressed and resolved over 1,200+ asset-related tickets and queries per month from Google project employees using ServiceNow, achieving a 98% satisfaction rate.# Regularly cleaned, validated, and updated database entries in Excel, using advanced formulas and pivot tables to maintain accuracy.# Conducted data analysis on asset utilization, maintenance cycles, and depreciation trends, providing weekly and monthly reports to management that informed asset lifecycle decisions.# Worked closely with IT and procurement departments to reconcile asset information and implement process improvements, resulting in a 20% reduction in data discrepancies.# Analyzed asset usage data and generated weekly and monthly reports, delivering insights on asset utilization, trends, and inventory needs to management, which led to a 15% reduction in asset misallocation.# Streamlined data handling processes, reducing manual effort by 20% and enhancing data integrity by establishing new data validation checks and Excel automation techniques.# Developed and delivered weekly asset utilization and performance reports to management, utilizing Excel functions (e.g., PivotTables, VLOOKUP) to streamline report generation by 40%.# Streamlined ticketing and asset analysis processes, reducing reporting time by 25% through automation techniques in Excel, SQL queries, and SharePoint, providing management with actionable insights. Show less