Patrick Dodd Email & Phone Number

New York, New York, United States

Bellevue, Washington, United States

Greater Seattle Area

-Point of contact for 10 Agile teams and for VP of Platform Product Management --1 on 1 coaching sessions with Product Owners, Managers, Developers, and VPs --Facilitate team activities such as liftoffs, Scrum of Scrums, roadmap rebalancing --Mentor Scrum Masters in execution of Scrum events-Created and assembled a suite of organizational metrics based upon one-on-one feedback from SVPs regarding blind spots in their respective organizations-Created and rolled out internal mentoring program within Agile Operations group to help grow the skill sets of the Agile Coaches and Scrum Masters in the organization-Created, implemented, and currently managing the SAP Concur Agile Community of Practice initiative --Scrum Master CoP --Product Owner CoP --Security Champions CoP --Agile Coaching CoP-Organizational subject matter expert for Kanban methodology – created and delivered training based upon David Anderson’s approach to groups of 80 participants, as well as to individual Agile teams-Founding member of “Faster than a Standup” podcast (currently 55 episodes available on iTunes, Spotify, and Play Store)

Bellevue, Wa

-Dedicated Scrum Master for 4 Scrum teams, responsible for executing Scrum events, and helping teams derive the best value from these events-Rewrote existing Agile training curriculum to focus on the values and principles of Agile and Scrum, rather than focusing exclusively on the process-Executed training classes on Agile Basics, Writing User Stories, Estimation

Greater Seattle Area

-Scrum Master for 3 teams in the Mobile Payments program-Partnered with Apple to deliver the Visa Key Management Service, enabling Apple Pay to be released with Visa as its flagship payment method-Partnered with international hardware vendors, Visa data center managers, and internal software teams to deliver encrypted card swipe infrastructure for Card Present payment gateway accounts-Worked with Test Automation team to create a hybrid Scrum – Kanban approach to manage frequent interruptions and requests

-Process engineer for organizational communication between Development, Operations, Customer Service, and Sales-Escalation management for top 100 clients-Stakeholder in Daily Scrum meetings with product development teams-Defined and maintained internal knowledge base

Greater Seattle Area

-Created two-week training coarse for Customer Support new hires, using Leader/Learner guide method, and rubric assessments to be delivered in Bellevue and American Fork locations-Responsible for the creation and establishment of customer support call center in American Fork, Utah. --Interviewed and hired CS manager, and a seed group of 50 CSRs --Built out infrastructure, and ensured new employees has all necessary equipment/access --Wrote and executed new hire training to get the new CSRs and manager operational

Certification, Project Management

This program taught me the basics of Project Management, as well as providing the opportunity to work on a "real world" project.

Ba, English

When I was working to complete my undergraduate degree, I worked 30-35 hours per week to pay for my tuition and books. I was on the Dean's.