Patrick Fleming Email & Phone Number

Lancaster, Sc, Us

Springfield, Illinois, United States

Charlotte Metro

service crew Foreman for various contracts including Department of EnergySavannah river nuclear siteDominion energySCE&GOrange and Rockland Utilitiesunion powerVerizon

Syracuse, New York

performance of off lease vehicle inspections including damage repair estimation. Consultations and audits regarding certified pre-owned programs as dictated by individual automotive manufacturers requirements. Acting as a liason between corporate customer's and lessee's.

Cicero, New York

Ensure agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment Sell required service and maintenance to customers and follows dealership service sales policy and procedures Completes repair orders by asking good diagnostic questions to identify customer needs, enter all repair orders into scheduling system in the order in which customers are received, and identifies any repair orders that require special handling, such as rush/waiting, comebacks, etc. Follow up on status of repairs to ensure vehicle is ready when promised, inform customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised Ensure that all completed repairs have gone through quality control and/or a road test Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Manage and oversee staff Ensure all service level targets are met or exceeded Ensure that required documentation is complete and is in compliance with regulations and standards Complie with and enforces all safety policies and procedures

Monroe, North Carolina

Account management. • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. • Receive payment or obtain credit authorization for commercial accounts • Inventory control including weekly bin counts • Examine returned parts for defects, and exchange defective parts or refund charges. • Processing cores, warranties, and new return merchandise as required at a point of sale. • Initiated a comprehensive internet sales program using various programs including Collision Link, Parts Trader, and EBay.

Moon, Pennsylvania

Processing daily dispatches of cases regarding complex customer issues. • Directly contacting customers with status updates on there service issues. • Investigations related to missing packages in the FedEx system including working with shipping hub's and using the "lost and found" database to match unlabeled packages and contents missing packaging with customers descriptions of the contents.

Charlotte, Nc

Providing parts estimates and sales for independent body shops and insurance company's. • Merchandising factory accessories. • In-house parts sales to technicians. • Inventory management and processing stock return allowances. • Performing core returns for warranty transmission repairs. • Delivery driver supervision. • Shipping and receiving including Hazmat. • Daily perpetual inventory counts.