Patrick King Email & Phone Number

Lowestoft, Gb

Great Yarmouth, England, United Kingdom

Great Yarmouth, England, United Kingdom

● Maintain and support a large fleet of Windows computers and peripherals in HQ & Satellite offices as well as sea going vessels. ● Working as part of a team to provide technical support to staff to ensure they can meet the company’s goals and ensure projects are completed on time. Key Responsibilities and achievements:● Install and manage windows servers 2019/2022● Manage ESX Server clusters ensure they are updated and patched.● Install and manage marine geophysical software.● Provide technical support for all company departments.● Microsoft Azure Deployment & Maintenance● Intune and Office365 administration and deployments● Create knowledge base articles to support staff in their job roles.● Equipment deployment and asset management● Helpdesk management and escalations.

Greater Norwich Area, United Kingdom

• Maintained over 100+ Windows computers and peripherals, including all configuring and monitoring.• Managed and maintained a large fleet of 200+ servers within the company’s offices, datacentre, and azure platform.• Providing an onsite point of contact for technical problems, whilst being available to support staff in the remote offices or a work-from-home setting.• Spearheaded hardware and software upgrade rolloutsKey Responsibilities and achievements:• Undertake a proactive approach to monitor and maintain both production and corporate network environments.• Manage and support Atlassian, JIRA and Confluence.• Manage and support Salesforce Service Cloud and Salesforce Marketing Cloud.• Setup, manage and resolve any identified network vulnerabilities or PCI non-compliance with Qualys.• Microsoft Azure Deployment & Maintenance.• Office365 administration.• Create knowledgebase articles within Confluence to support staff in their job roles.• Equipment procurement.• Backup management.• Helpdesk management and escalations.• Cloud-based telephony administration and management.

Lowestoft, England, United Kingdom

• Provided Help Desk-based IT phone support to end-users for a fast-paced company, including troubleshooting, server support, and customer service.• Spearheaded the global rollout of Office365 for the company.Key Responsibilities and achievements:• Microsoft Azure Maintenance • End-user support• Equipment procurement• Backup management• Helpdesk management and escalations

London, England, United Kingdom

I was a 3rd Line Technical Team leader for a managed service provider that served the education sector. This included responsibility of managing the help desk: ensuring customers' problems were dealt within SLA time frames.Responsibilities and achievements:• Configure and undertake the installation of cloud infrastructure such as Sophos, Cisco Meraki and D-Link for customer as reseller.• Undertake Office365 deployments and migrations as a Microsoft Gold partner• Undertake Google Apps deployments and migrations a Google Partner• Plan and deliver Windows Server deployments for customers, whilst ensuring to keep within expected budgets and time frames.• Escalation point for junior members of the team, whilst ensuring to share knowledge and experience to reduce the knowledge gap by creating knowledge base articles in the company intranet.• Commended by management for exemplary troubleshooting skills.

Lowestoft, England, United Kingdom

During this position I provided support to staff and students, focused upon the use of ICT in the classroom and ran the ICT help-desk. This position involved: managing ICT suites and workstations in classrooms and offices; supporting the smooth running of areas of the organisation through managing the backup of the network using Symantec Backup Exec; Supporting efficiency through the retrieval of lost work from the backup tapes; communicating with colleagues of all ability levels; taking a proactive stance to engaging with IT and supporting the understanding of the equipment for others less familiar with such systems and for whom IT is a support to their role; ensuring excellent personal organisational skills to meet schedules and deadlines, balance task priorities and workloads in the most efficient and effective manner so that all tasks were completed to the highest standards.Responsibilities and Achievements:• Refreshing the ICT suite and charged with disposing of the waste ICT equipment that could not be used elsewhere within the school;• Providing support and training to staff regarding presentations and incorporating ICT;• Delivering lessons alongside teachers, to help improve the ICT being taught;• Innovating systems in place to increase efficiency, for example, performing an audit of the equipment that we had in place around the site, thereby allowing the network manager to begin a budget proposal with a better understanding the condition of equipment that needs updating and future-proofing prior to organisation expansion.

Lowestoft, England, United Kingdom

In this role I was part of a successful team running and maintaining a large environment of network PCs, servers, and peripherals. We managed over 60 staff laptops, over 400 workstations and the accounts of over 1000 users; provided technical support to students and staff.Responsibilities and Achievements:• Responsible for running the schools Virtual Learning Environment. Managing and developing resources to create virtual homework, subject and departmental areas and an e-portfolio feature. Increasing VLE usage through a proactive approach in engaging staff and training them to confidence level in using the technology which increasedVLE by at least 50%;• Using organisation specific systems, for example, Active Directory, and manipulating it for the organisation’s needs. Active Directory sets the security protocols and access rights for all users;• Creating a bespoke program related to organisational priorities and governmental agenda, to map bullying incidents within the school. Students could mouse click on an interactive map of the school, logging data of any incidents of bullying. The data collected was recorded in a database to identify problem areas and could be used by colleagues to then effectively target their resources in the most appropriate areas;• Everyday housekeeping in the ICT suites, checking the status of renewable resources, replacing or repairing hardware and maintaining an environment suitable for teaching staff. Personally ensuring quick response times.