• Platform Controller: communicate information to passengers, crew and other transit employees inperson and via radio. Respond to medical emergencies, equipment breakdowns and direct theevacuation of passengers if needed.• Subway Conductor (Revenue): In charge of the movement of subway train from terminal to terminal; open and close train doors at station stops. Read, understand, complywith bulletins, notices, general orders and other applicable rules.

• Supervised a staff of 15 technical assistants, including temporary seasonal workers; scheduled and maintained the work load of technical assistants; resolved problems to ensure quality service was provided.• Coordinated and scheduled faculty training sessions for media and instructional technology.• Assisted Educational Media Program Specialist and Program Specialist in planning and budgeting purchases related to media and instructional technology.• Assisted in assessing and planning short- and long-term projects as well as formulating and enforcing operational policies and procedures.• Maintained inventory of all M&IT-related assets and updated database.

Provided cable television enterprise-wide application support in a 24/7/365 environment.

Provided high definition television support to cable television customers in a call center environment.

• Served as liaison between SCPS and University departments, faculty, and staff; approved and coordinated faculty and student access to SCPS technology; resolved problems to ensure quality service was provided.• Planned and budgeted for SCPS’s software and hardware purchases related to academic technology.

• Managed IT student services department that supported 1600+ users, staff consisted of 2 network analysts and 6 lab assistants.• Student services included wired (Roaming, Resnet), wireless (802.11b/g), dial-in, email accounts, labs, public terminals, library terminals, print services, PC-based test-taking software (ExamSoft SofTest).• Assisted director in assessing and planning short- and long-term projects as well as formulating and enforcing operational policies and procedures.

• Managed help desk/training department that supported 800+ on-site users as well as up to 3000 off-site users; managed staff consisting of 1 assistant manager, 1 trainer, 3 PC technicians, and 4 help desk assistants.• Organized and conducted annual information technology orientation for 800+ incoming students; updated information technology services handbook and website as needed.• Pre-Law magazine recently ranked New York University School of Law first in US law schools for information technology (Spring 2005).• Numerous written commendations from the Dean of New York University School of Law.

• Managed operations of a publishing environment that included 200+ desktops (40% Mac OS, 60% Windows), 4 Netware servers, 2 Win NT servers, 2 Quark Publishing System servers.• Project Leader: assisted LAN manager in the upgrade of 200+ node office-wide Novell Netware 3.12 network to Netware 4.11; assisted director in assessing and planning short- and long-term projects.

• Assisted project manager in implementing Quark Publishing System throughout 2 on-site publications; began supervision of desktop support team.

• Inventoried all computer-related assets and updated database; administered tape backup system using ARCserve & ARCsolo; remedied network/hardware/software failures.

• Trained users (VP level and below) in network procedures, applications and user diagnostics; documented and supported diagnostic procedures and technical problem resolution; assisted LAN administrator and system analysts in the maintenance and upgrade of a 500+ node office-wide Novell Netware 3.12 network (40% Macintosh, 60% DOS/Windows); assisted Director of Technical Services in formulating and enforcing operational policies and procedures; remedied hardware/software/network failures.

Audit and Tax Practices - Paraprofessional Program• Responsibilities included account analysis, report preparation, and various research and test work specific to the individual client engagement.• Consulted with management to ensure optimum understanding of audit objectives and techniques as well as corporate objectives, procedures, environment and policies.

• Liaison between Morgan Guaranty Trust and client representatives to ensure the timely settlement of security transactions through Euroclear.• Controlled, monitored and reconciled various facets of foreign and domestic accounts, including the allocation of income and redemption payments to Eurobond holders.