Patrick Murphy Email & Phone Number

The Woodlands, Texas, United States

Support cutting edge healthcare technology strategy through identification and validation of growth opportunities including new product feature enhancements• Work directly with both B2B and B2C clients to ensure ongoing validation of technology choices• Oversee end to end acceptance of agile releases• Guide product strategy through ongoing research with key users• Act as final testing and approval point for ongoing software updates within Agile release cycles• Develop… Show more Support cutting edge healthcare technology strategy through identification and validation of growth opportunities including new product feature enhancements• Work directly with both B2B and B2C clients to ensure ongoing validation of technology choices• Oversee end to end acceptance of agile releases• Guide product strategy through ongoing research with key users• Act as final testing and approval point for ongoing software updates within Agile release cycles• Develop greater customer satisfaction through surveys and customer feedback analysis Show less

Houston, Texas Area

• Oversee the creation and resolution of user tickets entered into company CRM• Manage and mentor 4 direct reports and assist on escalated technical support issues• Analyze support ticket data to optimize the overall effectiveness of my support team• Create data-based business recommendations for Executive Committee• Develop greater customer satisfaction through surveys and customer feedback analysis• Act as final testing and approval point for ongoing software updates… Show more • Oversee the creation and resolution of user tickets entered into company CRM• Manage and mentor 4 direct reports and assist on escalated technical support issues• Analyze support ticket data to optimize the overall effectiveness of my support team• Create data-based business recommendations for Executive Committee• Develop greater customer satisfaction through surveys and customer feedback analysis• Act as final testing and approval point for ongoing software updates within Agile release cycles• Construct policies that help to give my team greater professional satisfaction and an improved work life balance Show less

Houston, Texas Area

• Acted as direct technical support to software end users including physicians, nurses and hyperbaric technicians• Worked to report software bugs and provide software improvement opportunities• Resolve customer issue tickets through software expertise and creative problem solving

Houston, Texas Area

• Helped to grow the Carrabba's restaurant campaign from 3 markets to 32• Created campaign reports and growth recommendations for Vice President of Operations• Oversaw radio and podcast campaigns for numerous clients and developed client relationships into lasting partnerships• Developed customer service skills by listening to client’s needs and enacting solutions to meet them