Patrick Murphy Email & Phone Number

The Woodlands, Texas, United States

• Support cutting edge healthcare technology strategy through identification and validation of growth opportunities including new product feature enhancements
• Work directly with both B2B and B2C clients to ensure ongoing validation of technology choices
• Oversee end to end acceptance of agile releases
• Guide product strategy through ongoing research with key users
• Act as final testing and approval point for ongoing software updates within Agile release cycles
• Develop… Show more Support cutting edge healthcare technology strategy through identification and validation of growth opportunities including new product feature enhancements

Houston, Texas Area

• Oversee the creation and resolution of user tickets entered into company CRM
• Manage and mentor 4 direct reports and assist on escalated technical support issues
• Analyze support ticket data to optimize the overall effectiveness of my support team
• Create data-based business recommendations for Executive Committee
• Develop greater customer satisfaction through surveys and customer feedback analysis
• Act as final testing and approval point for ongoing software updates… Show more

Houston, Texas Area

• Acted as direct technical support to software end users including physicians, nurses and hyperbaric technicians
• Worked to report software bugs and provide software improvement opportunities
• Resolve customer issue tickets through software expertise and creative problem solving

Houston, Texas Area

• Helped to grow the Carrabba's restaurant campaign from 3 markets to 32
• Created campaign reports and growth recommendations for Vice President of Operations
• Oversaw radio and podcast campaigns for numerous clients and developed client relationships into lasting partnerships
• Developed customer service skills by listening to client’s needs and enacting solutions to meet them