Patrick Murphy Email & Phone Number

▶ SUMMARY: In my current role, I work with dedicated partners in the organization to support teams across the company’s Salesforce ecosystem to drive business improvements. Core responsibilities incorporate Salesforce and Jira administration, focuses in which I am creating, refining, and standardizing foundational data standards to enable maximum value of.

▶ SUMMARY: I continued to increase my scope of responsibilities and impact while maximizing the effectiveness of our systems and processes after being promoted to this position. My role encompassed managing multiple Customer Success business systems and processes: workflow creation, team design, system administration, as well as both routine and ad hoc.

▶ SUMMARY: I supported multiple IT business systems and processes – quality assurance, IT communications governance, Jira administration, and targeted reporting to multiple clients – while maintaining prior Client Services Analyst and other responsibilities. With this expanding professional scope, I drove maximization of the value of a holistic view of the.

▶ SUMMARY: My promotion to this critical, strategy-driven position was for me to take responsibility for the end-to-end execution of all client service data initiatives. This required extensive collaboration with our Data Warehouse team as well as other functional areas.▶ HIGH-IMPACT ACCOMPLISHMENTS:🔹 Created new processes to track, analyze, and report on.

▶ SUMMARY: My success as QA Analyst and as a professional with proven customer service skills led our senior managers to promote me into this position. My mandate was to create a high-performance service team to support the Customer Care, Platform, and Lender Portal service applications and our clients who used the technology.As I began this work, I.

Westport, CT

▶ SUMMARY: After much leadership success in earlier roles, I moved to the important, high-profile Westport Barnes & Noble store. With a team of 52 people, I co-led our organization to deliver exceptional customer service in a location where that was the expectation. As part of our management team, I executed company sales and customer service programs.

Coursework Towards Degree, Organizational Leadership

Coursework Towards Degree, Business Administration