Installation And Training Team Lead
Current• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.• Understand and communicate all content request implications to the company resources, development environment, and customer usability.• Maintain levels of communication internally to create high levels of project transparency over the whole project timeline.• Supervise and train a team technical support representatives in addressing customer issues relating to Xenial’s hardware, software, and system connectivity.• Collaborate with other departments to achieve company goals. • Perform regular appraisal of team members’ performance and devise strategies to help with improvement.• Manage and monitor call center tools, voice mail systems and customer service tracking tools.
