Patrick Murphy Email & Phone Number

Lansdale, Pennsylvania, United States

• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Understand and communicate all content request implications to the company resources, development environment, and customer usability.
• Maintain levels of communication internally to create high levels of project transparency over the whole project timeline.
• Supervise and train a team technical support representatives in addressing customer issues relating to Xenial’s hardware, software, and system connectivity.
• Collaborate with other departments to achieve company goals.
• Perform regular appraisal of team members’ performance and devise strategies to help with improvement.

Lansdale, Pennsylvania, United States

• Perform installation and configuration of Digital Menu Boards and POS (hardware and software).
• Provide field training for customers regarding uses, functions, and applications of hardware & software.
• Keeping up with detailed specs, tracking progress, and maintaining continuity within the various departments involved with the project/account.
• Determining network related problems and providing the correct course of action.
• Provide remote access support to customers if deemed necessary.

Lakehurst, NJ

United States

Information Science And Technology, 3.3 / 4.0

Associate Of Science - As, Computer Science