Patrick Murphy Email & Phone Number

Chicago, Il, Us

Set IT strategy to improve security and compliance functions.Overhauled legacy IT functions to simplify and streamline operations..Created IT Onboarding and Offboarding process utilizing automation through FreshService.Manage Azure/Office 365 platforms, phishing campaigns, compliance training and ITSM solution.Manage Vendor Onboarding and Vendor Risk Practices.Manage SOC 2 compliance, SOC-SIEM and data governance.

Greater Chicago Area

Provide IT Operations consulting for businesses to help establish process and rigor around common IT services such as AD Management, Compliance, Onboarding / Offboarding and SaaS Management.

United States

Illinois

Developed multi-year strategic and tactical IT plans to create a cohesive, high performing End User Services organization. Designed and led the formation of several IT service departments including Service Desk, IT Operations, IT Application Support, Frontline Application Support, IT Project Management and IT finances. Collaborated and assisted building several company functional departments including Training Center of Excellence, Security, Compliance, and Vendor Onboarding. Led cross-functional partnerships across many business functions to streamline processes such as Employee onboarding/offboarding, Vendor Management, SOX/HiTrust Compliance reviews.

Lisle, Il

As Principal Solutions Architect I reviewed pre-sales proposals and implementation plans for positioning some our heritage software as well as our hybrid solutions as we migrate to the GE Predix Platform. Lead architect for all GE hosted SmartSignal instances. Maintained data connectivity for customers. Managed commercial data center migration / consolidations / obsolescence projects.

Lisle Illinois United States

Led IT Acquisition Projects to integrate into GE. Led Commercial Hosting Consolidation and Migration to GE data centers. Liaison to GE Corporate initiatives regarding local IT and commercial solutions. Coached staff on cultural shifts from the acquisition (small to large company).

Lisle, Illinois, United States

Planned, Built and Staffed 24x7x365 Customer Support, Corporate IT and Commercial Operations Practices. Reduced cost of product maintenance 90% by stabilizing software, focusing on critical customer needs, and improving customer documentation and communication. Increased customer satisfaction by improving issue resolution and response times. Modernized core product with a service-oriented architecture, simplified end-user applications, and a streamlined localization strategy. Reduced cost of SAAS offering by driving the improved performance of product software and virtualization of the data center. Defined, gained board approval for, and executed a SAN, VMWare, and SharePoint infrastructure upgrade and redesign. Established training, implementation and maintenance guides for external customers.

North Aurora, Illinois, United States

Small firm providing consulting services to small companies to grow their business operations. Provided CIO/CTO services, proactive system monitoring mostly utilizing Microsoft Small Business server to provide standard business functions. Also provided website design, hosting and SEO.

Chicago, Illinois, United States

Led project teams consisting of developers, designers, and business analysts for a custom software professional services firm. Managed professional development of 25 developers. Provided technical leadership, gather requirements, architect and develop custom software solutions to meet client needs. Developed the company’s Peer Review Process and was a key player in developing our software development and quality assurance process.

Chicago, Il

4-person team to provide 24x7x365 production support and network monitoring in the creation of an online banking application. Responsibilities included analysis, design, construction, testing of new development and CSR work. Provided mentoring and coaching new team members, collected project management statistics for CMM, process improvement, and QA. Participated in reconstruction of Solution Centre’s intranet system.