Patrick Goodwin

Patrick Goodwin Email and Phone Number

User Experience Manager @ NICE CXone
hoboken, new jersey, united states
Patrick Goodwin's Location
South Jordan, Utah, United States, United States
Patrick Goodwin's Contact Details

Patrick Goodwin personal email

About Patrick Goodwin

Dedicated Design Leader with over 15 years of global experience, specializing in crafting user-centric experiences and integrating Gen AI solutions. Skilled in team management, cross-functional collaboration, and driving tangible business value. Committed to enhancing user satisfaction and operational efficiency through innovative approaches.Key Achievements:UX Leadership:Led and managed diverse design teams, fostering a collaborative environment that consistently delivered value.Developed and implemented innovative design strategies that prioritized user needs and strategic goals.Created user-centric design processes that yielded intuitive and engaging experiences.Cross-Functional Collaboration:Collaborated closely with cross-functional stakeholders, aligning design efforts with broader business objectives.Orchestrated successful collaboration between design and development teams, ensuring seamless implementation of design solutions.Gen AI Integration:Spearheaded the integration of Gen AI solutions, enhancing overall user experiences and operational excellence.Leveraged Gen AI technologies to create solutions that combined cutting-edge innovation with user-centric design principles.Team Development:Mentored and guided junior team members, fostering growth and a collaborative team environment.Nurtured a culture of resilience, creativity, and adaptability to excel in dynamic work environments.Conclusion:As a Design Leader, I specialize in marrying Gen AI innovation with user-centered design, resulting in experiences that elevate satisfaction and operational outcomes. My expertise in team management, cross-functional collaboration, and design strategy has consistently driven impactful results. Let's connect to explore how strategic design and Gen AI integration can shape exceptional experiences and drive lasting success.

Patrick Goodwin's Current Company Details
NICE CXone

Nice Cxone

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User Experience Manager
hoboken, new jersey, united states
Website:
nice.com
Employees:
5876
Patrick Goodwin Work Experience Details
  • Nice Cxone
    User Experience Manager
    Nice Cxone May 2022 - Present
    Sandy, Utah, United States
    As a UX Manager at Nice, I'm at the forefront of driving user-centered design and innovation within the dynamic world of contact center solutions. With over 15 years of experience, I've honed my expertise in managing global design teams and fostering cross-functional collaboration that results in transformative Gen AI solutions.Key Areas of ExpertiseGen AI Integration: Spearheading the seamless incorporation of Gen AI technologies across the entire Nice ecosystem.Collaborative Vision: Collaborating closely with Product Managers, Developers, and Data Scientists to define and implement Gen AI solutions tailored to persona-based workflows.Team Empowerment: Orchestrating project scheduling, guiding a team of 9 designers and researchers to deliver intuitive, user-centric designs.Strategic Alignment: Ensuring that Gen AI initiatives align with broader business strategies and goals.User-Focused Innovation: Leveraging customer feedback to create intuitive, impactful designs that enhance user experiences.I thrive in dynamic, fast-paced environments where my role extends beyond managing a team. It's about fostering a culture of innovation, enabling my team to thrive under pressure, and adapting to ever-changing landscapes. My track record includes successfully navigating the complexities of large-scale enterprise solutions while developing robust strategies that align and inspire teams and drive substantial business value.
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  • Bio-Rad Laboratories
    Lead Ux Designer
    Bio-Rad Laboratories Nov 2016 - May 2022
    Irvine, California
    As Lead UX Designer at Bio-Rad, I spearheaded the establishment of a dynamic UX department, guiding a team of designers to achieve remarkable milestones. This summary encapsulates my contributions, leadership, and impact on shaping UX strategy.Key Achievements:Strategic Alignment and Roadmap: Aligned Bio-Rad's product roadmap with business objectives, ensuring a cohesive vision delivering user satisfaction and business growth.Digital Design System Integration: Successfully implemented Unity's digital design system, seamlessly incorporating innovative design procedures into our workflow for enhanced efficiency.User-Centric Design: Led user interviews, usability tests, and wireframing sessions to translate user insights into tangible product features, driving the evolution of Bio-Rad's offerings.Collaborative Excellence: Orchestrated harmonious collaboration between designers and developers, ensuring the smooth execution of design requirements and maintaining design integrity.Cultivating Innovation: Fostered a culture of innovation and resilience within the UX team, nurturing creativity and adaptability in a fast-paced environment.Complex Problem Solving: Successfully navigated the complexities of designing for diverse digital and hardware environments, showcasing innovative solutions to create challenges.Enhanced Design Maturity: Managed the growth of Bio-Rad's UX department, resulting in elevated design maturity and team productivity, ultimately impacting the company's bottom line.My tenure as Lead UX Designer at Bio-Rad underscores my strategic leadership, user-centric approach, and tangible contributions to design excellence and business success. By driving the establishment of a UX department, implementing innovative design practices, and
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  • Ellucian
    Senior Analyst Ux Designer
    Ellucian Aug 2015 - Jul 2017
    At Ellucian, I lead the next-gen platform's business strategy, information architecture, and user interface. My role seamlessly intertwined user research with product strategy, significantly enhancing user experiences.Key Responsibilities and Achievements:Strategic User Research Planning: Collaborated with Product Management, devising research plans that aligned user insights with strategic goals and shaping design decisions.In-Depth User Interviews: Conducted insightful user interviews, uncovering pain points and needs that directly influenced strategic design solutions.Usability Testing Mastery: Designed and facilitated usability testing, extracting actionable insights to refine design strategy and improve user engagement.Integrated Analysis: Meticulously analyzed research findings, seamlessly translating them into tangible design plans that aligned with strategic goals.Skill Development: Mentored junior members, fostering collaboration and enhancing the team's ability to incorporate research insights into design practices.Collaborative Execution: Worked closely with developers, translating user research into actionable requirements ensuring user-centric design integration.Adaptive Excellence: Managed the dynamic platform landscape, using research insights to adapt and inform strategic decisions.As a User Experience Designer, I harnessed user research to strengthen product strategy, driving impactful design. This approach elevated user experiences and aligned with Ellucian's strategic goals, making me a pivotal contributor to the platform's success.
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  • Mrm//Mccann
    Experience Planner
    Mrm//Mccann Mar 2014 - Aug 2015
    • Created journey map, personas, and wireframes.• Managed and designed UI for optimal customer experience.• Designed low and hi fidelity mock ups and Axure prototypes for client and developers.• Worked with developers to ensure design was followed into final product.• Maintain records and documentation for stakeholders and team.• Performed software integration and testing checking for errors, bugs and quality controls.• Monitored and used analytics to shape the user experience.• Developed A B testing for Verizon Enterprise.
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  • Spingo
    Ux Designer
    Spingo Nov 2013 - Feb 2014
    At Spingo I was the lead UX designer on a mobile hunting and fishing app (TREAD). • Designed and developed journey map, personas, and wireframes.• Managed and designed UI for optimal customer experience.• Designed low and hi fidelity mock ups for client and developers.• Worked with developers to ensure design was followed into final product.• Maintain records and documentation for stakeholders and team.• Performed software integration and testing checking for errors, bugs and quality controls.• Developed branding and marketing materials.
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  • Pass Inspect
    Ux Designer
    Pass Inspect 2011 - Oct 2013
    Lead the design and development of an mobile property managment app.• Managed the user experience design and develop from software inception thru deployment using Agile methodologies for iOS, Andriod and backend website.• Led a seven-member team.• Conducted a stakeholder interviews to develop vision and charter for project.• Performed user research to map out desired functions that would be inline with project charter.• Created personas to illustrate how different users would need different experiences.• Designed journey maps to outline customers path thru the product• Created storyboards and quick prototypes and wire frames.• Developed low fidelity and hi fidelity mockups to show process for developers. • Setup team, project schedule, and assign task and monitored progress.• Managed code development and quality control for the project• Performed software integration and testing checking for errors, bugs and quality controls.• Deployed software and app into working production.• Finalized project closure and recorded lessons learned.• Made highly effective customer presentations.• Completed project on time and on budget
  • Radiance
    Designer
    Radiance Sep 2008 - Aug 2011
    Salt Lake City Metropolitan Area

Patrick Goodwin Skills

Wireframes Axure Rp Omniture Visio Rapid Prototyping Illustrator User Experience A/b Testing Mobile Design Responsive Web Design User Interface Design User Research Email Marketing User Journeys Quality Assurance Mobile Applications Landing Page Optimization Presentations Wireframing

Patrick Goodwin Education Details

Frequently Asked Questions about Patrick Goodwin

What company does Patrick Goodwin work for?

Patrick Goodwin works for Nice Cxone

What is Patrick Goodwin's role at the current company?

Patrick Goodwin's current role is User Experience Manager.

What is Patrick Goodwin's email address?

Patrick Goodwin's email address is pa****@****rad.com

What is Patrick Goodwin's direct phone number?

Patrick Goodwin's direct phone number is +180150*****

What schools did Patrick Goodwin attend?

Patrick Goodwin attended Arizona State University.

What skills is Patrick Goodwin known for?

Patrick Goodwin has skills like Wireframes, Axure Rp, Omniture, Visio, Rapid Prototyping, Illustrator, User Experience, A/b Testing, Mobile Design, Responsive Web Design, User Interface Design, User Research.

Who are Patrick Goodwin's colleagues?

Patrick Goodwin's colleagues are João Henrique Monteiro Alves, Vrushabh Sasane, Pebbie Santiago, Shubhanker Mukherjee, Ewelina Serafin, Ene Bene, Satish Prasad.

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