Patrick Goodwin Email & Phone Number

Sandy, Utah, United States

As a UX Manager at Nice, I'm at the forefront of driving user-centered design and innovation within the dynamic world of contact center solutions. With over 15 years of experience, I've honed my expertise in managing global design teams and fostering cross-functional collaboration that results in transformative Gen AI solutions.Key Areas of ExpertiseGen AI Integration: Spearheading the seamless incorporation of Gen AI technologies across the entire Nice ecosystem.Collaborative Vision: Collaborating closely with Product Managers, Developers, and Data Scientists to define and implement Gen AI solutions tailored to persona-based workflows.Team Empowerment: Orchestrating project scheduling, guiding a team of 9 designers and researchers to deliver intuitive, user-centric designs.Strategic Alignment: Ensuring that Gen AI initiatives align with broader business strategies and goals.User-Focused Innovation: Leveraging customer feedback to create intuitive, impactful designs that enhance user experiences.I thrive in dynamic, fast-paced environments where my role extends beyond managing a team. It's about fostering a culture of innovation, enabling my team to thrive under pressure, and adapting to ever-changing landscapes. My track record includes successfully navigating the complexities of large-scale enterprise solutions while developing robust strategies that align and inspire teams and drive substantial business value.

Irvine, California

As Lead UX Designer at Bio-Rad, I spearheaded the establishment of a dynamic UX department, guiding a team of designers to achieve remarkable milestones. This summary encapsulates my contributions, leadership, and impact on shaping UX strategy.Key Achievements:Strategic Alignment and Roadmap: Aligned Bio-Rad's product roadmap with business objectives, ensuring a cohesive vision delivering user satisfaction and business growth.Digital Design System Integration: Successfully implemented Unity's digital design system, seamlessly incorporating innovative design procedures into our workflow for enhanced efficiency.User-Centric Design: Led user interviews, usability tests, and wireframing sessions to translate user insights into tangible product features, driving the evolution of Bio-Rad's offerings.Collaborative Excellence: Orchestrated harmonious collaboration between designers and developers, ensuring the smooth execution of design requirements and maintaining design integrity.Cultivating Innovation: Fostered a culture of innovation and resilience within the UX team, nurturing creativity and adaptability in a fast-paced environment.Complex Problem Solving: Successfully navigated the complexities of designing for diverse digital and hardware environments, showcasing innovative solutions to create challenges.Enhanced Design Maturity: Managed the growth of Bio-Rad's UX department, resulting in elevated design maturity and team productivity, ultimately impacting the company's bottom line.My tenure as Lead UX Designer at Bio-Rad underscores my strategic leadership, user-centric approach, and tangible contributions to design excellence and business success. By driving the establishment of a UX department, implementing innovative design practices, and

At Ellucian, I lead the next-gen platform's business strategy, information architecture, and user interface. My role seamlessly intertwined user research with product strategy, significantly enhancing user experiences.Key Responsibilities and Achievements:Strategic User Research Planning: Collaborated with Product Management, devising research plans that aligned user insights with strategic goals and shaping design decisions.In-Depth User Interviews: Conducted insightful user interviews, uncovering pain points and needs that directly influenced strategic design solutions.Usability Testing Mastery: Designed and facilitated usability testing, extracting actionable insights to refine design strategy and improve user engagement.Integrated Analysis: Meticulously analyzed research findings, seamlessly translating them into tangible design plans that aligned with strategic goals.Skill Development: Mentored junior members, fostering collaboration and enhancing the team's ability to incorporate research insights into design practices.Collaborative Execution: Worked closely with developers, translating user research into actionable requirements ensuring user-centric design integration.Adaptive Excellence: Managed the dynamic platform landscape, using research insights to adapt and inform strategic decisions.As a User Experience Designer, I harnessed user research to strengthen product strategy, driving impactful design. This approach elevated user experiences and aligned with Ellucian's strategic goals, making me a pivotal contributor to the platform's success.

• Created journey map, personas, and wireframes.• Managed and designed UI for optimal customer experience.• Designed low and hi fidelity mock ups and Axure prototypes for client and developers.• Worked with developers to ensure design was followed into final product.• Maintain records and documentation for stakeholders and team.• Performed software integration and testing checking for errors, bugs and quality controls.• Monitored and used analytics to shape the user experience.• Developed A B testing for Verizon Enterprise.

At Spingo I was the lead UX designer on a mobile hunting and fishing app (TREAD). • Designed and developed journey map, personas, and wireframes.• Managed and designed UI for optimal customer experience.• Designed low and hi fidelity mock ups for client and developers.• Worked with developers to ensure design was followed into final product.• Maintain records and documentation for stakeholders and team.• Performed software integration and testing checking for errors, bugs and quality controls.• Developed branding and marketing materials.

Lead the design and development of an mobile property managment app.• Managed the user experience design and develop from software inception thru deployment using Agile methodologies for iOS, Andriod and backend website.• Led a seven-member team.• Conducted a stakeholder interviews to develop vision and charter for project.• Performed user research to map out desired functions that would be inline with project charter.• Created personas to illustrate how different users would need different experiences.• Designed journey maps to outline customers path thru the product• Created storyboards and quick prototypes and wire frames.• Developed low fidelity and hi fidelity mockups to show process for developers. • Setup team, project schedule, and assign task and monitored progress.• Managed code development and quality control for the project• Performed software integration and testing checking for errors, bugs and quality controls.• Deployed software and app into working production.• Finalized project closure and recorded lessons learned.• Made highly effective customer presentations.• Completed project on time and on budget

Salt Lake City Metropolitan Area